Show Me The Money
Tech It Out
A 10 Dance
Keys to Success
He Shoots, He Scores!
100
This bonus can earn each team member $150 to $450 each month
What is Capture Bonus? (5.5 points or less, SQI 83%, SA 92%, 1,350 calls taken, Bronze in all 3 brands, Full month on the team before earning, and active employee when bonuses are paid.)
100
Used to log into the remote server.
What is Web Desk Top or RAP?
100
Up to 1.5 of these can be earned per shift.
What is Attendance and Punctuality Points?
100
For Key West to succeed in Team Rankings, everyone on the team should reach this % in QA every month.
What is 90%?
100
The Goal for SQI is this.
What is 83%?
200
Team members are eligible after 6 months and the metrics that are evaluated are 3 month numbers.
What is First Pay Increase?
200
Requirement for Remote Employment at EAN Services.
What is reliable internet and phone service and working equipment?
200
This person should be contacted before calling in for a shift by either phone or email. Double points for providing extension to call:
Who is Julie Allen? 61014
200
This charges the branch that the caller is planning to rent from and is replacing AHT in the team rankings.
What is Billable %?
200
For the team bonus, qualifier bonus, and capture bonus you must have both of these qualifiers that relate to efficiency and personal responsibility.
What is 1,350 calls and 5.5 points or less?
300
This bonus is worth $150 when the following qualifiers are met: 5.5 points or less, 1,350 calls, SA 92%, SQI 83%, Closure in top 90%, active employee when bonus is paid.
What is Individual Qualifier Bonus?
300
AVAYA phone system that connects through the internet, vs. through a phone line.
What is VPN Phone?
300
Once this amount of points are reached, a team member is not eligible for bonuses.
What is 5.5 points?
300
This is the place to check for team schedule information, SQI survey comments, shout outs, hours to trade, and tips from team mates.
What is Team Key West Hub page?
300
This goal can be met by following Webstation, clocking in on time, and only using Personal during an emergency. (Must include the % amount too.)
What is schedule Adherence, 92%?
400
$2 per hour is awarded for qualifying team members of the team who comes in this place for Team Rankings?
What is FIRST PLACE?
400
This is the amount of time that would pass during a tech issue where a team member would have to call WFM to have their schedule updated.
What is 15 minutes?
400
These days should be saved for emergencies and only 7 of them are issued per year on an anniversary.
What is Choice Time Days?
400
Team Key West's Capture goal is this.
What is 2% above Office Average?
400
Name the three bonuses each team member has the capibility to earn each month by meeting the qualifiers?
What is the Individual Qualifier Bonus, Team Bonus, and Capture Bonus?
500
This quarterly number determines order in HOL bids, Schedule Bids, and the top 25 can make their own schedule.
What is Power Rankings?
500
This must be sent for every day that there is an incident, so timecards and points can be updated where applicable.
What is a Tech Issue Shell?
500
Using a whole Vacation Day unplanned results in this.
What is one point?
500
This is the team goal every month.
What is ranking in the TOP FIVE?
500
This goal is a shared responsibility between Julie and each team member, and involves supporting one another, encouraging one another, meeting performance expectations, and demonstrating personal responsibility.
What is Retention?
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