Being in good standing is having this many points or less.
What is 5.5 Points
100
Idle 2 is for this activity.
What is Meeting
100
This must be qualified to give the customer the correct information in regards to required documentation when arriving at the counter and must be answered with an "either" "or" response from the customer
What is Qualification of Debit OR Credit?
100
To go to Disney World you would fly here.
What is MCO?
100
The Florida Drive out program for Enterprise has this customer number?
What is FLDRIVE?
200
This is used for Emergencies only such as Tech Issues or Running Late.
What is 15 Minute Grace Period?
200
For each log in (start of shift and after lunch) you are able to use this amount of minutes to pull up programs.
What is 7 minutes.
200
To succeed on the SEE Form, follow this.
What is the Call Flow.
200
This Airport is referred to by the initials of a President.
What is JFK?
200
This call is referred back to the either the branch or a truck branch, and that information is found on the policy screen for Home City ERAC locations.
What is 12/15 Passenger Vans and Cargo Vans.
300
You can earn up to this many points in a day.
What is 1.5
300
This is the minimum requirement for SA.
What is 92%
300
The minimum requirement for the SEE is this.
What is 80%
300
This airport has the Spring Cactus Tax.
What is PHX?
300
This is used before calling Help Desk.
What is KDB?
400
You can find your total of AP Points here:
What is CCWeb?
400
To help schedule adherence, you should always have this program open during your shift.
What is Webstation?
400
"We look forward to seeing you at the Orlando Airport."
What is a Commitment Statement?
400
This airport is for a city in OH, but the airport is in KY.
What is CVG?
400
When a customer objects to a rate, this can be used for Alamo and National Calls.
What is Save the Sale?
500
If you earn a point for a tech issue you can get it removed by sending your TM this:
What is Tech Issue Shell. (Will also update punches!)
500
Based on the forecasting of calls and ensures we have the proper level of staffing to service all customers who call in a timely manner.
What is Schedule Adherence?
500
"I'd be happy to hold this for you with only your name and phone number." is an example of this.
What is Assume the Sale.
500
This airport originally had a terminal that looked like a log cabin.
What is JAC?
500
In the event that your manager is out of town, these are two people you can reach out to.