UJet
How the contact transfer should be done when transferring to another department.
What is automatically
The number of FDIC letters that were mailed to our clients for missing information on their accounts.
What is 12,000
The kind of questions that require a template.
What is All of them
This is when it's okay to ask a question in the chat regarding a client you have pulled up and verified without a template.
What is Never
The dollar amount you receive for the lifestyle spending account.
What is $500
Speed dial group you should use as a Business Banking specialist.
What is Specialty
We mail all 1099/1098 tax forms by this date.
What is January 31st
When I can ask for help in the chat.
What is Only after exhausting all of my resources including Keypro.
This is why chats should remain professional.
What is the chat is KeyBank Property so anything can be seen or read by leadership.
The dollar amount you can earn with the Medical Plan Wellness incentive
What is $600 or $1,200 (if your spouse participates too)
If a department does not show up in your speed dial list, they are this.
What is Closed
The day we will switch to the new employee phone book.
What is February 1st
This is the result of not completing a template
What is you cause confusion and there is a possibility of not being helped
The appropriate response to a coach or senior when you're given a disclosure to read to a client. (ex. the limits on your card will be updated...)
What is "Yes" typed in the chat. Thumbs ups or check marks do not qualify.
The number of free counseling sessions (per issue, per year) available to all employees and their dependents.
What is 6
True or False: : The Quest Contact Transfer will not work when direct dialing using the dial pad.
What is True
The updated number of hold music tracks migrated into UJet to boost client satisfaction after hearing client comments of bad hold music.
What is 3
We use IPI's in this chat instead of account numbers.
What is KBBO
We can do this to avoid misinterpretation or misunderstanding in the chat.
What is be respectful of your tone of communication. While this is all over chat, tone can be perceived so we should be using kind, professional language towards each other.
The website that is available to you for discounts to thousands of retailers just for working at Key.
What is KeyBank Discount Marketplace.
If a speed dial has a grey circle and says no active agents, it means this.
What is, you are transferring to a VRU.
Due to a strike this service is currently unavailable Canada.
What is mail services to Canada via USPS.
This is when you can use a REAL card number in the chat vs. the hybrid.
What is Never
I can save time and effort in the chat by doing this
What is fully competing the template including work you have done, a KeyPro, and all other info asked for in the template.
Apps that are available to you and free of charge (if you are a Key Medical Plan participant) to help support your mental health and wellbeing.
What are Calm Health and Koa Care 360