Hilton Honors
How many base points are earned on qualified stays?
All members earn 10 base points per dollar spent towards room and tax.
Silver members receive a 20% bonus
Gold members receive a 80% bonus
Diamond members receive a 100% bonus
What is it called when a hotel occupies all available rooms in a given night?
A "Perfect Sell"
What is the breakdown of towels (bath, hand, face) and pillows in a K1 and a Q2?
How many of each and are they feather or foam?
Kind Bed:
2 big feather 2 small foam and 3 of each towel
Queen Bed:
1 big feather 2 small foam and 3 of each towel
What does the acronym 'SRP' stand for?
System
Rate
Plan
On what day did the Hilton Garden Inn, Burbank Downtown officially open?
We welcomed our first guest on Tuesday, September 27th 2016.
Which Hilton Honors membership tiers have the included benefit of two free bottles of water?
Silver, Gold and Diamond....
but certainly any non or Blue member who asks for a bottle is welcome to have one along with invitation to join the program or education of how the benefits work.
Common misconception is that the water is a daily benefit, it is not. 2 bottles per stay.
What can be done to ensure Straight Line Availability?
Review current and future day availability by room type to ensure a reservation can be made for multiple nights.
When is it safe to 'silence' an alarm?
Only when it is confirmed as a false alarm (burnt popcorn in a guest room, burnt toast at breakfast, etc...)
We NEVER silence an alarm until we have confirmed there is no threat to the safety of our guests and team
Where can you go to see the details of upcoming groups including group info, stay dates, number of rooms, payment details and concessions?
Group Resume Binder
In which city and state is OTO Development's corporate office/headquarters located?
Spartanburg, South Carolina
What is the percent occupancy 'threshold' for maximizing the payout from Hilton for in-house reward point stays?
96% occupied....
at that point the brand pays us 90% of the average daily rate of all other in-house rooms that particular night.
We call this 'hitting threshold'.
True or False....
I can cancel my Expedia pre-paid reservation if I pay the first night room and tax cancellation penalty.
False.
Expedia reservations are non cancelable, non refundable reservations. We charge the entirety of the stay!
What are the four instances in which we change the sheets in a guest room?
Upon guest request
On the third day of a 4 or more night stay
All vacant rooms
When noticeably soiled
What are the four major, main SRP groups in OnQ?
Value Level (LV)
System (S)
Local (L)
Convention (C)
48-hour Room Guarantee (S-H48)
Double base point bonus
Access to Executive Lounge (where applicable)
Lifetime Diamond Status (10 years of Diamond)
Would we rather sell 150 rooms at a rate of $150, or all 209 rooms at a rate of $100?
150 rooms at a rate of $150.
150 rooms sold (occupancy) multiplied by $150 (average daily rate, or ADR) = $22,500 in room revenue (revPAR of $107.66)
209 rooms sold at an ADR of $100 = $20,900 (revPAR of $100)
How can you stop the flow of water from a broken/activated fire sprinkler head?
Fire Riser located in the South West stairwell will have a floor specific shut off valve
Fire suppression system backflow valve located outside the main entrance along Verdugo
Which of the following are eligible for our state government rate?
State of Wisconsin Employees, US Government Agency employees, LA County employees, Burbank City employees current State of CA employees, former State of CA employees and/or circus carney
Only current State of CA employees.
In what year did Conrad Hilton open his first Hilton hotel?
1919 in Cisco, TX
What are three additional revenue streams critical to our profitability?
Pantry/Market Sales
Parking Revenue (lease and guest overnight)
Cancellation/No-Show Revenue
KOSF Sales (bar/breakfast/dinner/room service)
Coin Laundry
Name 3 maintenance techs, 3 housekeeping supervisors and 3 room attendants...
JP, Walter, Jose, Carla, Meilyn, Ronald......
Betis, Ingrid,
When is it appropriate to over ride a Value Level (LV) rate plan?
NEVER!
This is called 'diluting rate'. Load the correct corporate profile or discounted SRP to get to the right rate. Check the Corporate Account cheat sheet
Last ditch effort, use a AAA SRP and notify management so it can be corrected.
What are the 5 Guiding Principles at the Johnson Group (of which OTO is a member) family of companies?
Integrity
Fulfillment
Humility
Principled Entrepreneurship
Initiative