Plan and Manage Meeting
AGM’ stands for
What is Annual General Meeting
Which style involves working together to find a win-win solution?
What is collaborating
What is the purpose of using a checklist?
Identify tasks completed and those to be done
The main purpose for the induction of new staff members is to allow for _____________.
Integration within all aspects of the company
Correct, concise, clear, complete and courteous are all characteristics of
What is communication
A person authorized by a member to attend and vote at a meeting on the member’s behalf is known as a
What is a proxy
This stage of conflict may be resolved by improving communication between both parties.
What is the Perceived Stage
What the business aims to achieve, and is usually based on the businesses vision and mission
What is a goal
What should a supervisor do if team members are unclear about their responsibilities?
What is clarify roles and expectations
What is verbal communication?
What is communication through spoken or written words
The order of the first three items on the agenda are
What is apologies for absence; minutes of last meeting; matters arising
Not all conflict in the workplace will be reported. What is the most common sign of tension amongst staff?
What is body language
A task that is urgent but not important should usually be
What is Delegated
Why is monitoring team performance important?
To identify strengths and areas of weakness
Facial expressions are a form of:
What is non verbal communication
The meeting that a limited company is required by law to hold with its shareholders shortly after it becomes entitled to commence business is known as the
What is a statutory meeting
An acceptable resolution that will partly, but not entirely satisfy the concerns of all parties involved is referred to as the _______________ strategy.
What is compromising
The main purpose of the Eisenhower Matrix is to:
What ss to prioritize task
Delegation is important because it:
Helps distribute work effectively
Crossing your arms during a conversation may be interpreted as:
What is defensiveness or disinterest
A standing item in an agenda is one which
Is placed on the agenda of every meeting automatically
Which conflict style seeks a middle-ground solution?
What is compromising?
Which tool helps prioritize tasks according to urgency and importance?
What is the EisenHower Matrix
What is the acronym SMART stand for:
What is Specific, Measurable, Achievable, Relevant and Time-bound
A hotel receptionist greets a guest with a smile and says, "Welcome to our hotel." This is an example of:
What is Both verbal and non-verbal communication