Team Learning Series

Transaction Codes

100

What does SW stand for?

Share Withdrawal

200

What is the transaction code for a check deposit?

KR SD

300

What transaction code is used to void a transaction?

VO

400

What transaction code is used if you need to give someone an override?

OV

500

What is the transaction code for a stop payment? 

**Bonus 100 - What is the fee for a stop payment?

SP

Teller Transactions

100

What is the correct way to post a loan payment from a share within the same account?

• SD X LP
• SW X LP
• SW X GL LP
• SW LP

• SW X LP

200

What does SW X SD Y stand for?

Share withdrawal to share deposit in another account.

300

Nesta would like to take out $300 from her Classic Visa in cash. How would you post this transaction?

LA x CD

400

Celaena would like to make a cashier's check with funds from her checking account. What is the transaction posting?

SW KD

500

Feyre would like to make a principal payment transfer from her 01 savings to her auto loan that is in another account where she is a joint with her husband, Rhysand. Which transaction posting is correct?

• SW Y X LP
• SW X LP Y
• SW X PP Y
• SW X Y PP

• SW X PP Y

Fraud Prevention

100

Which situation is the strongest indicator of a possible account takeover?

• Member checks their account balance several times a day
• Member logs in from new device and immediately changes security settings
• Member updates their mailing address

• Member logs in from new device and immediately changes security settings

200

A member presents a government-issued ID that appears valid, but the photo does not closely resemble the person. What is the best first response?

Pause and follow your credit union's identity verification procedures (birthdate, ssn, code word)

300

What is the primary purpose of transaction monitoring in fraud prevention?

• To guarantee that every transaction is legitimate
• To identify unusual or suspicious transaction patterns
• To approve every transaction automatically
• To eliminate the need for customer authentication

To identify unusual or suspicious transaction patterns

400

A person asks to cash a check payable to someone else and says the payee is their spouse. What is the most appropriate approach?

Verify whether the institution's procedures permit the transaction and whether proper authorization is present

500

A person appears nervous during a transaction. Is nervousness by itself enough to conclude that the person is committing fraud?

No, because behavioral observations should be considered with other objective red flags. (unusual transactions, different crowd of people, etc)

Common Scams

100

Someone calls claiming to be from your bank and says you must immediately provide a one-time verification code or your account will be locked. What is the safest response?

Hang up immediately and contact your local bank using a trusted number or visit them personally to verify any account breaches.

200

Which is a common warning sign of a romance scam?

• The person shares ordinary hobbies and interests
• The person communicates through a dating app
• The person gradually builds trust but later asks for money
• The person suggests meeting in a public place

• The person gradually builds trust but later asks for money (or)
• The person communicates through a dating app

300

You receive a text saying, “Your package could not be delivered. Pay a small fee here to reschedule delivery.” What should you do first?

Verify the delivery through the carrier's official website or app, and do not click any external links. 

400

What kind of scam is when a caller says they are your grandchild, claims to be in trouble, and urgently asks you to send money?

• AI Scam
• Imposter Scam
• Romance Scam
• Text Message Scam

Imposter Scam

500

Which statement about caller ID is most accurate? 

• Caller ID can be spoofed by scammers
• Caller ID is more reliable than contacting the organization directly
• Caller ID always proves who is calling
• Caller ID prevents government agencies from being impersonated

• Caller ID can be spoofed by scammers

Tucoemas

100

Complete the phrase "Rising Together, ________"

Anything is possible.

200

What is our Routing Number?

321178420

300

What are our Core Values?

• Be the Sunshine
• Stop Doing Stupid Things
• Sweep Your Own Doorstep
• Be Awesome
• It Takes A Village
• Champion In The Arena

400

What makes Tucoemas a non profit organization?

• Tucoemas is owned by its members, not outside investors. 
• Empowers the community through low-cost products, financial education, and community investment. 
• Regulated by the NCUA, which allows them to prioritize member service and community benefit.

500

What is our mission statement?

Our mission statement is to create financial security and provide real opportunities for every corner of our community!