ACS Procedures
Can Customer lock their Debit card through Easyweb now?
No
A customer would like to re-open a closed PDA or CDA Account within 60 days of closing. Can we do that?
No, it's within 30 days
Can Customer get Wire Information from the TD App?
Yes, from TD Clari by typing Wire Information
Name 3 ways to send money globally
Visa Direct, Send to an account, Western Union
What is the per day limit for CBB?
$100,000
Only Customer can activate their Debit card.
No
Is there any interest earned on Student Chequing account?
Yes, 0.01%
No, it's BOFAUS3NXXX
Limit for Send to an account?
$6500/per day
What is the limitations for Visa Direct for US customers?
Visa Direct in US is only for TD AMCB customers
Emergency Access Card activation only enables online Purchases?
Yes
Where do we update address with PO Box number?
On CIF MCIF press F9 to go to Alternate Address & record there
If customer is inquiring about incoming wire transfers, what steps you should take?
Ask them to call initiator bank, send an email to wire helpdesk with pertinent details
Which Global Transfer we can cancel for our customers?
None, Customer can cancel WU transfer from the App/EW
For CBB, Customer's US and Canada side address has to be the same, yes or no?
No, it can be different or same depends on what they have on US side when they opened TD AMCB account
036 is what type of Debit card?
Cash Card, that we never change type to. We only switch from 032 to 037 or 037 to 032 only!
Can we reactivate Dormant account?
Yes, we can by debiting $0.01 from customer's account
Please share fees for Sending & Receiving Wire.
Sending Wire: $50
Receiving Wire: $17.50
Customer must have Canadian address as their physical address to do any type of Global transfers, yes or no?
No, It's must for Send to an account and WU transfers but for send to a card it can be done with an international address on file
To transfer funds from TD US to TD Canada through Easyweb or Mobile App
Customer can opt-out their TD Access card from Visa Account Updater service, before they ______ their new/replacement TD Access card
Activate
Share 2 scenarios when we update customer's SIN number
1. When we open a TFSA account
2. When we enroll customer for GOVT. Direct Deposit
Please share 7 routing info we share with our customers when they ask for incoming CAD wire transfer.
Swiftcode, Canadian Clearing code, Name of the Bank, Branch Address, Customer's Name, Customer's Address & Account number
What is the SLA for Western Union & Visa Direct for US?
2 - 4 Hours
On which host screen we can see if OPL is active/Deactive
CIF ETOT