Bank on It!
Clients typically wait this long to receive micro-deposits after manually adding a bank account.
What is 2–3 business days?
Keeping these knowledge resources readily available can help associates navigate uncommon scenarios and avoid security defects.
What are Standard Works & InfoWave?
An AVBA restriction prevents clients from completing these three types of account activity.
What are buys, funding/purchases, and transfers in?
A joint owner wants to grant authorization for another account owner to use a linked bank account for transactions.
Profile & Account Settings → Accounts & Trading → Bank Account Authorization
Regardless of the number of account owners, this many signatures are typically required for a CWR check.
What is 1 signature?
New Vanguard investors must wait this long before adding a second bank account.
What is 30 calendar days?
One of the first questions asked during the greeting, this information is used to identify who's calling before authentication begins.
What is the client's first and last name?
AVBA restrictions can often be resolved immediately online for clients with these three "simple" account registrations.
What are Individual, Joint, and Retirement accounts?
A client wants to see their Required Minimum Distribution (RMD) amount for the current year.
Transact → Required Minimum Distribution (RMD)
Clients can typically obtain copies of cleared checkwriting checks by accessing this area of their account.
What is Transaction History?
Bonus/Fun Fact:
If the check image is not available in Transaction History, crew members can contact the Money Movement team through the ROZ chatbot for assistance.
This is required when adding a bank account to your profile if you are not listed on the bank account.
What is a notarized EBTF (Electronic Bank Transfer Form)?
This process confirms a client's identity before account-specific information can be discussed.
What is Caller Authentication?
Associates should check these two areas when researching why a transaction cannot be completed due to an account restriction.
What are the Dynamics Alert and Restrictions & Holds?
A client wants to know when their account was originally opened or upgraded.
For VBA
For TA
These two types of holds can prevent a Checkwriting (CWR) checkbook from being sent to a client.
What is a Signature Verification Hold and an Address Change/RPO Hold?
These are Vanguard's three approved methods for adding a bank account.
What are the EBTF, Micro Deposit Process, and Instant Bank Authentication?
These scripts are read immediately after a third party joins the conversation.
What is are the greeting script & Third-Party Script?
Regardless of account type, Full Agents must use this method to request the removal of an account restriction.
What is a paper form?
A client wants to prevent one or more checkwriting checks from being processed.
Profile and Account Settings → Banking tab → Checkwriting → Stop Payment → Enter check number(s) or range → Review → Submit
Following a transition from TA to VBA, previously issued mutual fund checkwriting checks remain valid for this period before being automatically rejected.
What is up to 90 days after transitioning to a VBA account?
These four banks are known for using tokenized account numbers during Instant Bank Verification.
What are PNC, Chase, U.S. Bank, and Truist?
After successfully authenticating a client, associates must create this if the system does not automatically generate one.
What is a Contact Event?
For joint accounts, only this owner can complete the online process to remove an account restriction.
What is the primary owner?
Bonus/Fun Fact:
The primary owner is typically listed first on the account registration, and the account is generally reported under their Social Security Number.
A client needs a Balance Verification Letter verifying their account balance for a lender, landlord, or financial institution.
This can happen to a VBA client's account if no checkwriting activity occurs for more than a year and the client does not respond to the dormancy notification.
What is the removal of checkwriting privileges?