PCS
What customer survey response in "Was the team member friendly?" would trigger us to search for the call?
Very Unfriendly
What's the name of the skyscraper in Die Hard?
Nakatomi Plaza
When not scheduled on field requests how long do you have to wait to pick up a request?
10 minutes after it was submitted.
Which animal can change its color to match it surroundings?
Chameleon
How often do the Olympics take place?
Every 4 Years
How many hours after a ticket is created is it available to review?
4 hours
What was the first Marvel movie ever made?
Iron Man
For a call taken by U-Box Ops group do you add the manager or director in the review?
No
What bear species is known for its white fur?
Polar bears
Swimming, Athletics(pole vault, etc) Gymnastics, Track and Field, Basketball, Volleyball, Soccer
When the customer select "Very Dissatisfied" and you select "Contact Center Process" in the "Dissatisfied Category", Do we assign the ticket to the manager?
Yes, Always
What is the name of the demigod who accompanies Moana on her journey in Te Fiti?
Maui
When Repwest, Legal, or Risk submit a field request. What is the only group that you do not use Legal Format for?
Special Investigation Unit (SIU)
About what size(weight) is a newborn panda?
Baby pandas weigh about 100 grams(3.5 oz) at birth, about as much as a stick of butter
How many times have the Olympics been hosted in Paris?
Three
When a call cannot be found, would it be assigned to a manager?
Depends on Dissatisfied selection. +50 points if you can tell me what Dissatisfied Categories would require manager to be assigned?
What is the name of Simba's father in The Lion King?
Mufasa
When a Sales team member dose not follow procedure, name the people/role that you are to add to the stakeholders manually?
Marlene Hahka, Floor Relief Manager, Nick Valderrama
What is the largest living species of lizard?
The Komodo Dragon
In 1988, a four-man bobsleigh team from this tropical country made their historic debut at the Calgary, Alberta Games
Jamaica
When you select "Assign yourself a ticket" and you received the prompt "Tickets unavailable". What is the max time you would wait to click the button again?
10 minutes
Which of these is not one of the Seven Dwarfs: Bashful, Angry, Dopey, Doc?
Angry is not one of the Seven Dwarfs
Do outbound calls of any kind record?
No
What is the slowest animal in the world?
Three-toed sloths
Which country has hosted the Summer Olympic Games the most?
The United States