Enrollment/Re-Enrollment
What is Re-Enrollment?
Re-enrollment is the process of having our previously enrolled students enroll again for the next school year.
When we will stop making outbound truancy calls for the Spring semester?
We will stop reaching out to student's in regards to truancy after this week.
Can CO students enroll with us part-time?
No
What do we mark the Disposition/Subject Line as if a person disconnects with us during a phone call?
Disconnected / Hung up
What must parents provide if they decide to opt out on providing IMM records?
If they wish to opt out and provide a “Medical Exemption” or a “Non-Medical Exemption” (Online Learning Module) form they must send signed picture of their respective States Immunization Exemption form
When working on re-enrollment calls, what is something we do not select as the intent?
DO NOT select "Confirmed No"
Do we call students for truancy if they have a mentor assigned to them?
No
What is the process for completing an immunization exemption form for CO? Do families need to update this yearly?
For CO families have they can be directed to the Online Learning Module and send in their certificate in a PDF format. Online Learning Module
Families who go this route must redo this yearly due to state laws.
What are the steps to take if experiencing Dialpad errors?
When Dialpad errors occur, submit your logs, put in a Help Ticket, take screenshots and email them to Danielle Medina.
If a school official calls in needing to request documentation of student, what information can we provide to them?
Inbound Records Request: (for school officials only who are requesting records)
Fax: 720-552-6203-Colorado
Fax: 602-354-9450-Arizona
Email: requestrecords@astravo.org
Do CO students need to be enrolled for the fall term if they choose to enroll in summer sessions?
Yes! CO students need to be enrolled for the following school year in order to be eligible for summer sessions
After confirming FERPA on an OB Truancy call, what are the key points we inquire/inform the parent about?
Address reason, create a plan, encourage student to login today
Make sure the student has access to login and classes
Confirm with them on if they know how to contact teachers and where to locate the info.
Remind of academic expectations, i-ready and attendance logs (if AZ)
Describe what a block schedule is for students 9-12 grade.
9 weeks to complete 3 courses, about 2 hours per class per day
There is less time to complete fewer courses
Students on a Block Schedule need to understand that even though they are in fewer courses, there isn’t a lot of time to finish so they have to work quickly.
Students that fail two of their three block courses will automatically be moved to a traditional schedule until they pass four of their six traditional term courses.
Emergency contacts are authorized to make changes to a student's account
True / False
False
Where can student records be located in SF?
All records for students who have been enrolled can be found under the related tab . Here you can view any records uploaded for students under files, notes and attachments.
What are the cut off dates for summer session enrollment?
June session: May 25th
July session: June 30th
What are the steps to take if a student has completed all their coursework but still listed on the truancy call list?
If a student has completed all courses. Send an email to managers, add the students information on the ‘Possible Truancy Exemption List’ and ping Danielle Medina to discuss any additional action (if applicable). Possible Truancy Exemption List
When must a student turn 5 in order to enroll in our program in AZ?
AZ- Students must be turning 5 on or before September 1st of the current school year.
When do we cancel leads?
When they request that we no longer contact them or to cancel
Students are under the age of 5 or over the age of 21.
Students live in a state other than AZ or CO.
The lead is a duplicate
When can we submit SPED form for parent if needed?
After application is submitted
If there is not an associated Opportunity file for re-enrollment, then the advisor should do the following:
Click on the Details tab.
Under the Contact information check the box that says “Ready for Re-Enrollment”.
After saving, this creates an Opportunity and automatically emails the family their application.
Refresh your browser and confirm Opportunity was created.
What do we do if we see ‘Control Group’ where the Mentors name should be listed in Genius?
Treat the call as normal
If a student is enrolled in a traditional schedule, how many days do they have to drop a course?
If a student is enrolled in a Traditional schedule, they have 10 business days to drop a course.
When students graduate from our program, how long will their school-issued email address be active for?
90 days (3 months)
If a parent uploads a utility bill for POR what needs to be shown on the document?
DATE, NAME, PHYSICAL ADDRESS. Must submit full document