Who can I release info about an application to?
If an application has been completed can we advise the client of the outcome?
If they do not already know the outcome, we should not tell them. The client must receive this news from the official decision letter. If they have not received the decision letter, for instance if it was sent to the wrong email address or got lost in their spam, we can resend a copy to them. Once they have read the letter themselves we can discuss the outcome with them.
What info do you need to collect from an Officer?
Provide their name, station, and QID number; and be calling from Govt Status Line.
Can a LIA/lawyer check their own file on the adviser line?
No. The LIA/lawyer cannot call on the adviser line for themself.
Please advise them to call the general line in these situations.
Can you name one of the 5 commitments to NZ?
Bonus option (1 answer=$100 points, 5 answers=$500 points)
1. You have spent enough time in New Zealand
2. You have New Zealand tax residence status
3. You have invested in New Zealand
4. You have a business in New Zealand
5. You have established a base in New Zealand
What are the types of accreditations for AEWV?
Standard accreditation: For employers who want to employ up to 5 migrants at a time.
High-volume accreditation: For employers who want to employ more than 5 migrants at a time (there is no maximum).
Employers who are franchises or who place AEWV holders with third parties have additional requirements placed on them and will receive high-volume accreditation.
Employers who place AEWV holders with third parties, but who also want to hire migrants directly, can do both of these things with triangular accreditation.
A father is calling on behalf of his 18-year-old child. The father is listed as a supporting parent on the online application. Can you provide information to the parent?
No- The supporting parent category is for children under the age of 18years. Therefore, a declaration form or a letter would be required authorising the father. KB 1278
If the Military police ring for a status check, do we treat them the same as NZ police?
No. The Military Police are part of the New Zealand Defence Force and are not attached to the NZ Police, so they are not included in the MOU we have with the NZ Police.
What if the LIA/lawyer is not listed or there is no current application can we release information from the clients file?
If an LIA or lawyer meets the verification process listed in KB 1279, we will accept they are representing the client (unless we have evidence to the contrary).
This trust is based on the strict professional regulation LIAs and lawyers are subject to. They must adhere to a comprehensive code of conduct or rules.
You cannot release any information from the client's file to an LIA/lawyer calling from a non-trusted number when the caller does not:
If a client has established a base in NZ. Can they rent out their house and still be considered as occupying it?
If the property is rented out at the time the application is lodged/assessed, the applicants would no longer be considered to be the occupiers of the property and therefore would not meet RV2.5.20(a)(ii).
This does not mean that the property cannot be rented out at other times.
If the Immigration Officer is satisfied that it is reasonable that the applicant is not physically at the property when the application is lodged/assessed, and the evidence establishes they are still the occupier of the property, then INZ may consider that the applicant occupies the home and therefore meets RV2.5.20(a)(ii).
What businesses cannot become accredited?
Yes, A Job Check or AEWV application will not be approved if the employment specified is:
- self-employment; or
- to plant, maintain, harvest or pack crops in the horticulture or viticulture industries (in this case the employer must apply to become a Recognised Seasonal Employer - WH1); or
- for foreign crew of fishing vessels, these jobs come under the Foreign Crew of Fishing Vessels Instructions - WJ
How do we verify a parent is authorised prior to giving information for a child?
There are three types of applications (each type will equal 100 points- possible 300 points in total):
*ADEPT applications-100 points
*IGMS applications-100 points
*PAPER applications-100 points
If your team cannot answer all three correctly. The other team will have a chance to gain those extra points as bonus points.
ADEPT applications:
Listed on the application under the 'supporting persons details" or ' person completing form' with the option 'parent or guardian of a dependent child who is under 18 years of age' selected. (Confirm details of the parent match the caller)
IGMS applications:
Parent listed on the section of the application 'supporting person details'. (Confirm details of the parent matches)
Paper applications:
Listed on the contact tab or listed on a note on file by IO (Confirm details of the parent matches)
A coroner may contact ICC to report that a person is deceased so that AMS can be updated accordingly. What are the steps when dealing with this type of call?
Can we release information to employees of LIAs or lawyers?
You can release information if the employee:
OR
If they are not calling from a trusted number and there is no live application (or the LIA/lawyer's employee is not listed), you should:
You cannot release any information from the client's file to the employee of an LIA/lawyer calling on the general line when the employee's name is not listed on the declaration form, contacts tab or application notes of a current application
If the SA and PA are now separated, what evidence of separation should the SA provide?
The instructions don’t specify what evidence of separation is acceptable. This results in inconsistency in the evidence being accepted.
Immigration officers need to ensure that former de-facto partners present evidence of separation which is comparable to that required of former married or civil union partners and evidences that the separation is final. A formal separation agreement or a separation order made by the Family Court is the best type of evidence.
Can an employer upgrade there accreditation to a high- volume accreditation?
Short answer: Yes
Long answer:
Employers can upgrade from standard to high-volume accreditation during their accreditation period by paying a fee. The fee reflects the additional risk assurance activities that INZ may have to undertake, as the impact of non-compliance increases with the greater number of migrants employed by a business. If there are any existing job checks or job tokens attached to the standard accreditation, these will be unaffected by an upgrade to accreditation.
Most requests to upgrade accreditation are processed automatically by the system. This means they are usually complete within a day after the request is submitted. If there have been any concerns recorded against the employer (eg alerts), it may take longer to process.
There will be no new application to view in ADEPT. Once it is complete, the existing accreditation will become high-volume.
The option to request an upgrade is available online - employers can access their approved accreditation, and from the drop-down menu on the side select Upgrade accreditation:
Can you release information to a caller that is not the client if it is an online application, but the caller is only listed on the contact tab of the application?
If you answer yes, then who?
Yes- Education providers; you can release information to them as long as that education provider is listed on the contacts tab. The declaration form does not need to be completed.
For all other caller's normal process applies.
What if the police officer asks if they should arrest or detain the client? Can we advise them what to do?
Short answer- No
Long answer-This needs to be forwarded to the compliance duty officer to deal with.
Even if an AMS alert/warning requests someone to be detained, the compliance duty officer should be contacted to liaise with the police and make that call. ICC should not be involved in actioning this request at all.
You should:
What if the LIA/lawyer calls on the priority line but the number is not trusted?
If they are not listed on the application, you can verify their identity through the IAA or Law Society website, confirm they are representing the client, and proceed to release information (as listed in KB 1279).
You can suggest they follow the process to obtain a trusted number. See KB3306 for information on the process. This would streamline the process were they to call again in future.
Note that this will not work if they call from a blocked number.
If a client has been granted a VOTC, do they have to wait for those travel conditions to expire before they can apply for PRV?
If you have extended the travel conditions of your resident visa, you do not need to wait for these to expire, so long as your first day in NZ as a resident was at least 24 months ago.
Can an employer downgrade or switch to another type of accreditation?
No- If employers want to switch to standard accreditation, they can submit a new application for standard accreditation. There is no way to 'downgrade' an existing accreditation to turn it into standard accreditation.
If they want to switch to franchisee or triangular accreditation this will also require a new application.
The system only allows for the upgrade function from standard to high-volume.
What information can I release to the SA on a live application?
(There are 5 answers. To get the point please answer 3/5 of these correctly.)
Can INZ (Border) raise a travel document alert on someone due to a criminal matter that has been raised by the police?
Short answer- No
Long answer-
No. You may receive requests from New Zealand Police, Oranga Tamariki, or other agencies wanting to place an alert when the police want to stop the person from leaving the country, or to be alerted if they re-enter the country. Unfortunately, INZ cannot raise an alert in these cases.
Please advise the police (or other organisation) that the process is:
If the person if a foreign national, complete a compliance template with all of the information provided by the officer. Compliance will not issue a border alert, but they need to be informed if a client is involved in a criminal matter. Advise the police of the above process if they want a border alert
How do we deal with LIAs who work for multiple companies?
LIAs can sometimes work for multiple companies. The IAA website will only list one of the companies, and likewise if they call through a trusted number it will only have the name of one of the companies. The company listed on the IAA website and the company connected to the trusted number may not match if the LIA works for both. Note that this does not change the processes we follow to verify them.
The only time it may come into play is in the above situation where an LIA is asking for an NZER number, and we must check the declaration form. The declaration form could list them as working for either of the two companies. If they call on the trusted line, and the declaration form does not match what the trusted number says, please bring up the IAA website and see if you can verify them through that instead
If the Secondary Applicant's resident visa was deferred, can they be included in the PA's PRV application even if the SA has not held a residence visa for 24 months when the PA applies.
Short answer=Yes.
Long answer= Yes, If the Secondary Applicant's residence visa was deferred because they had not yet been living with the Principal Applicant for at least 12 months when the PA was granted their resident visa, the PA can still include the SA in their PRV application, as long as the Secondary Applicant now holds RV. This is in line with RV1.20 (b).
What is considered a franchisee employer?
Points for minimum 1/3 answers right.