Policies & Procedures
What is the minimum amount of time you should give when calling out for your shift?
4 hours
What is the cook standard time for Broiled Items?
3 minutes and 3 1/2 minutes
What is the hold time for Chicken?
20 minutes
Who should all employees, both Front of House and Back of House check out with?
The Manager on Duty
When should the CAR PARKING SYSTEM be utilized?
Who should you speak to if you are not going to make it for your shift or are going to be late?
How should you contact them?
The Manager on Duty
Talking to them, not texting them.
What is the cook time for Stuffed Crabs?
3:15
What is the hold time for Fish Tenders?
10 minutes
Name 3 of the Top 10 items on the most recent closing reminders list.
Clean out all coolers/freezers.
Empty all cracklins, clean/stock all stations in the kitchen, and ensure skimmers are clean.
Ensure all fryers are turned off.
Sweep out the freezer and walk-in cooler.
Make sure all item are off the floor in Dry Stock, and mop it.
Make sure all beverages/food are thrown away.
Make sure the dishwasher is emptied and cleaned inside & out.
Ensure the prep station is organized.
Ensure the bathrooms are cleaned and mopped.
Ensure the dining room is swept/mopped.
What is the CORRECT GREETING when addressing a Guest on the Headset?
Thank you for choosing Captain D's, this is (your name). How may I help you?
Name all the standard uniform requirements for BOTH Front of the House and Back of the House Team Members.
Current Captain D's Hat/Visor, Shirt, Black Pants, Black Belt, Black Socks, and Black Slip Resistant Shoes.
What is the cook time for Jalepeno Poppers?
2:15
What is the hold time for Mozzarella Sticks?
Cook to Order
When should the Parking Lights be turned on and employees move their cars in front of the store?
At 7 p.m. or dusk.
What is the PROPER way to ask if a Guest is done ordering?
"Will this complete your order?"
NEVER, EVER:
"ANYTHING ELSE?" or "IS THAT IS/ALL?"
When is it okay to ask the MOD for a break to eat, go outside or sit down?
At least 4 hours after being at work.
What is the Cook Time for Okra?
3:15
What is the hold time for Popcorn Shrimp?
10 minutes
How long in total hours if allotted every day for a proper close on the schedule?
3 hours combined between ALL employees.
Who has the authority to close down a channel of business, close early or restrict service?
The Area Director.
During what times should breaks absolutely not be given according to the Captain D's handbook?
During Peak time known as 11 a.m. - 1:30 p.m. and 5 p.m. - 8:30 p.m.
What is the Cook Time for Fried White Fish?
3:30
What is the hold time for Breadsticks?
15 minutes
Who should count the cashier's register and verify all funds, coupons and discounts?
The Cashier and Manager on Duty.
What is the Employee Meal Policy?
Management: 100% off a SINGLE MEAL while on duty
Team Members: 50% off a SINGLE MEAL while on duty, 25% off a SINGLE MEAL when not on duty.
DESSERTS & GALLON BEVERAGES ARE NOT INCLUDED IN THIS DISCOUNT. THESE ITEMS MUST ALWAYS BE PURCHASED AT FULL PRICE.