Policies & Procedures
What is the minimum amount of time you should give when calling out for your shift?
4 hours
When is it okay to have your cell phone out?
Never. If you need to make a personal call, please let the MOD know and step to the back.
What are 3 of the 5 categories on the Customer Service Survey?
Overall Satisfaction, Food, Hospitality, Speed and Atmosphere & Facility
Who should all employees, both Front of House and Back of House check out with?
The Manager on Duty
How many stores does our Franchise currently have?
18
Who should you speak to if you are not going to make it for your shift or are going to be late?
How should you contact them?
The Manager on Duty
Talking to them, not texting them.
Who's job is it to greet the Guests?
Everyone.
If a Guest has an issue. who's job is it to correct it?
Name 3 of the Top 10 items on the most missed items on closes.
Clean out all coolers/freezers.
Empty all cracklins, clean/stock all stations in the kitchen, and ensure skimmers are clean.
Ensure all fryers are turned off.
Sweep out the freezer and walk-in cooler.
Make sure all item are off the floor in Dry Stock, and mop it.
Make sure all beverages/food are thrown away.
Make sure the dishwasher is emptied and cleaned inside & out.
Ensure the prep station is organized.
Ensure the bathrooms are cleaned and mopped.
Ensure the dining room is swept/mopped.
What year was the first Captain D's founded?
1969
Name all the standard uniform requirements for BOTH Front of the House and Back of the House Team Members.
Current Captain D's Hat/Visor, Shirt, Black Pants pulled up around the waist, Black Belt, Black Socks, and Black Slip Resistant Shoes.
Is it ever okay to stand around?
No, during down times employees should clean. stock, and assist others.
When should we park cars for Drive-Thru?
Immediately if the order is not fully ready after tendering the order.
When should the Parking Lights be turned on and employees move their cars in front of the store?
At 7 p.m. or dusk.
How much is the referral bonus for referring a new employee and when is it paid?
$25 for a Team Member and $50 for a Leadership Member.
Paid after 3 months of continuous service.
When is it okay to ask the MOD for a break to eat, go outside or sit down?
At least 4 hours after being at work.
How long is late if you are not on time for your scheduled shift?
Any time after the scheduled time. There is not a grace period. LATE IS LATE.
What is the maximum amount of sauces a Guest can request for free?
It is unlimited.
How long in total hours is allotted every day for a proper close on the schedule?
3 hours combined between ALL employees.
How many states does our franchise own Captain D's in?
4
During what times should breaks absolutely not be given according to the Captain D's handbook?
During Peak time known as 11 a.m. - 2 p.m. and 5 p.m. - 8:00 p.m.
What is the is the difference between the two dumpsters?
One is for bagged trash and the other is for broken down boxes.
Which category on the Customer Service Survey are we currently scoring the lowest on for the Period?
Atmosphere & Facility
Who should count the cashier's register and verify all funds, coupons and discounts?
The Cashier and Manager on Duty.
Which of our Captain D's restaurants is the busiest?
Millidgeville, Georgia