OWP/Vaccines
Scenarios
Preventative Care
Scheduling
Diagnostics
100

What plans do we offer?

Banfield Access, Puppy/Kitten care, Puppy/Kitten Care Plus, Active Care, Active Care Plus, Special Care, Senior Care, Senior Care Plus

100

Someone is calling for health certificate pricing, what do you order? 

DO NOT order anything, leave a note for Dr :)

100

What heartworm prevention do we carry?

Proheart6, Proheart12, Simparica Trio, Interceptor Pus, Revolution Plus

100

When do vaccine boosters need to be done to be valid? 

Every 2-4 weeks

100

What should be ordered for ear concerns?

Ear swab and cytology, ear cleaning level 2

200

What vaccines does puppy plan cover and how many of each? 

1 Rabies, 1 Bordetella, 2 Lepto, 2 Lyme, 4DAPP

200

What covered services should be ordered for 10 week old puppy with no vx history just signing up on plan? 

Comp, Fecal, Pyrantel, Wisdom panel, Bord, DAPP

200

What flea prevention do we carry?

Simparica, Simparica trio, Revolution Plus, Revolution Puppy/Kitten, Credelio

200

Minimum age for Heartworm Test?

8 months

200

What should be ordered for eye concerns?

Fluorescein eye stain, Schirmer tear test, Tonometry (initial eye diagnostics drop down)

300

What does DAPP vaccine protect against? 

Distemper, Adenovirus, Parainfluenza, Parvovirus

300

Someone is calling to confirm surgery appointment, what should you remind them of?

No food after 10pm, water ok until the morning

300

What dental products do we carry?

Duoclenz, Vetradent wipes, Vetradent water additive

300

When can kittens start vx?

12 weeks

300

What does Feline Snap test for?

Heartworm, Felv, Fiv

400

What does FVRCP vaccine protect against?

Feline Viral Rhinotracheitis, Calicivirus, Panleukopenia

400

What covered services should be ordered for 3 year old cat with current vx signing up on active care plus? 

Comp, Fecal, Pyrantel, CBC, IOF, 3DX, blood sample collect

400

What is minimum age for simparica and Simparica Trio?

Simparica Trio: 8 Weeks

Simparica: 6 Months

400

How soon after a heat cycle can you schedule a spay?

At least 2 months

400

What does 4dx test for? 

Heartworm, Lyme, Ehrlichia, Anaplasma

500

Name three things Senior Care plus has that Special Care does not?

ProBNP, SDMA, T4, BP, rad with consult, sedation for rads, additional superchem/cbc

500

17 week old puppy here for exam, vx history shows DAPP, Lepto, Bord given at 12 weeks, what vaccines are due now and how long are they good for? 

DAPP/Lepto 3 weeks, Rabies 1yr

500

Second Comp for Puppies and Kittens shouldn't be scheduled before what age?

8 Months
500

How soon after delivering puppies/kittens should we schedule the spay and why?

 4months. 

Why: 2 months for feeding + 2 extra months for blood vessels to calm down.

500

What is ProBNP?

A blood test that screens for heart disease in both cats and dogs. Checks for muscle stretch and stress to evaluate heart function and detect potential cardiac issues.

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