General knowledge
How many sides are there in a triangle?
3
4/5 requirements
red, yellow and blue
Name 4 ways Customers can be High risk Authenticated
VP , CTI Auth , Card# Manual Cat A/Cat B (3 strike) , Mobile auth+1 question
Classroom has 12 students and 24 apples.. each students get... apples ?
2 apples per student
Which is the fastest animal on the land?
cheetah
Cx is looking to dispute an ATM Withdrawal Transaction for $85.. should we do a dispute ?
nope, we can do on-the-spot reimbursement for less than $100
Which is the coldest location in the earth?
Antarctica
T or F ? Cx comes in Valid Debit Unauthenticated... We can start the conversation by greeting them by their name
False... " unauthenticated " cx must confirm their name
This person has a home zoo... has 2 sheep , 4 chickens , 11 fishes in a tank and 5 turtles.. Unfortunately 4 fishes drown.. how many fishes are left
11... fishes don't drown
What do you call a house made of ice?
igloo
Cx is looking to increase Transaction limit to 7500.. is this something we can do?
Yes, as long as cx is meeting 3/3 criteria ?
- 1 year with TD
- no delinquent products
- Access card open for 72+ hours
Which animal can be seen on the Ferrari logo?
horse
Only time we can hear the cx getting assistance during authentication is when
What is 25% of 200 ?
50 !
Who was the first man to walk on the moon?
Neil Armstrong
What is TD's Swift Code
TDOMCATTOR
Which is the longest river on the earth?
nile
Customer has failed to correctly provide the One-time-password.. Agent will..
Continue to authenticate the customer as per authentication procedure ( ask additional question for mobile auth )
Cx is charged 3 NSF fees... we reimburse %50 of the total fee.. We credit the cx...$
48x3 = 144
144/2 = 72 !
What type of gas do plants absorb?
carbon dioxide
When adding a personal Payee for our cx.. the format for the account # should be as follows...
004/ 0 Br# / Acc#/ Name
Who is the inventor of electricity?
benjamin franklin
Scenario : Customer called through the mobile app and we attempt to authenticate them through OTP.. cx did not receive any message.. Can we resend again to another # on file ?
Yes, we can Ask the customer if they would like the code re-sent to the same number or a different number (if available) and resend the code.
Classroom with 5 students.. and there's a basket containing 5 apples.. How can you divide the apples that each student gets one apple.. But 1 apple is still remaining in the basket ?
1 apple to each 4 students.. the last student gets the apple with the basket :)