Ford
What is the bed size in feet for an F-150 with a 157" wheel base?
6.5 ft
What does a green window sticker for Ford mean?
Customer Order
What are Van Horn's Core Values
Pico
Passion
Integrity
Creativity
Optimism
When should BDC reps go over a buyback?
Out of State
Asking for numbers (ie: Trade, OTD)
Within 2 hours - Sheboygan, Lomira, Davenport
Within 1 hours - Oconomowoc
If they are asking questions as if they would want to know about it
What is the highest trim package for a Kia Telluride?
SX
How many doors does a regular cab pick-up truck have?
2 Doors
What is the name of our environment package offered at our dealerships?
Galaxy Shield
3 Reasons to Choose Van Horn Automotive
Wide Selection
One Price
We Want Your Trade
Oil for Life
Buy Online
Virtual Appointments
Nationwide Shipping
Nationwide Shipping
Employee Owned
Protection Plans
Pre Owned Warranty
Certified 125+ Point Inspection
Great Financing Options
What are 3 documents needed for a bank approval
Proof of Income - Pay stub, Job letter
Proof of Banking - bank statement, prepaid card statement
Proof of Residence - two documents - rental agreement, utility bill
What is the Kia Telluride edition that has blacked out badging and wheels?
Nightfall Edition
What is Ford's Buyback Warranty
12months/12000miles
What is the Service Fee in Wisconsin and in Iowa
WI - $449
Iowa - $179
What is the Van Horn Warranty
Pre Owned vehicles of 100,000 miles or less are covered by a 3-month, 3000-mile warranty. - Davenport does not participate
What are three questions you should ask a phone up?
Name
Number
Stock Number - Vehicle of Interest
Zip Code
Website they found the vehicle on
Business or Personal Use
What drew you to the vehicle
THE APPOINTMENT
Who is Kia's Sister Company
Hyundai
Raptor
5 minutes
What does ESOP stand for?
Employee Stock Ownership Plan
What is the first thing you should do when you take a phone up?
Look up the phone number in Vinsolutions
What is the new car Kia Warranty
5 yr/60000 mile basic
10yr / 100000 mile powertrain
What is the Ford Warranty
3-year/36,000-mile bumper 5-year/60,000-mile powertrain
What are three tasks that a BDC Rep at closing must do?
Confirm next day Appointments
Check all email and text replies
Check CRMS - Every 10 min from 730 -->
Check Podium - respond to messages, push chats
Update Lead Distribution
What is Oil for Life and what is the cost to purchase it?
Free oil and filter changes when you purchase a vehicle from Van Horn. Customers can buy in with any car for $399
If you take a phone up from another team, should you enter the information into Vinsolutions?
What is the lowest trim level Sportage
LX