Trucks and Recreation
Classic mbr adv they need to tow their F-250 truck with Dual rear wheels. They are right around the corner from their mechanic will only be about a mile tow.
Not Covered
(Classic/Basic mbr are not covered for dual rear wheel vehicles?
Mbr adv they need extrication from their driveway. It snowed last night and mbr wasn't able to clear driveway of snow and vehicle is stuck.
Not covered
(Driveway will need to be cleared of snow before we can go out.)
Call PTA is <15 mins from expiration.
Add Code 1 with estimated time based on driver ratio and assessment of response times. KMI mbr to adv of estimated dly.
OON
Out Of Network
Red Pill
Premier adv they were towing their Jet skis home on a trailer when the tire popped. They do not have a spare and will need it taken home.
Covered
(Plus RV and Premier mbrs are covered for Toy-Haulers)
Mbr adv they need to drive through the canyon but there are chain restrictions and they don't know how to install chains. Mbr has the chains just needs driver to put them on.
Not Covered
(Installation or removal of snow chains is not a covered service)
Shop calls in to advise they won't be able to run ooa call. (MM)
Assign call to AAA truck. Document Code 2 in call notes. Place the call in DI status. KMI mbr.
GCHAT
Google Chat
First Feature-length animated movie ever released
Snow White and the Seven Dwarfs (1937)
Premier mbr adv they broke down with truck and trailer. Need a tow for their Chevy 2500 as well as their 5th wheel trailer. Will need to take both 150 miles back to res in Reno,NV.
Covered
(Plus RV and Premier mbrs are covered for 5th wheel trailers)
Mbr wasn't able to get chains installed, they figured they have 4WD and should be able to make it through the snow chain required area without them. Mbr in fact was not able to make it through the canyon and slid off onto the side of the road into a snow bank. Mbrs vehicle is fine they just need to be extricated from the snow bank.
Not covered
(AAA will not service vehs that have gone passed chain restricted areas with no chains)
Shop needs further information in regards to veh before being able to run call but mbr contact can not be made.
Make sure detailed VM is left adv mbr of situation. Document Code 3
XX
Cancel
This Hollywood star played themself in the movie Zombieland
Bill Murray
Premier mbr adv they need to tow their trailer back home. Ended up getting a nail in their tire while dropping off some wood. The trailer is described as having a ball hitch with a wooden bottom and metal grated sides.
Not Covered
(Open or enclosed utility trailers are only covered for tire service under Plus RV and Premier mbrships.)
Mbr adv they were heading home after a bad snow storm. The roads have been plowed recently but that didn't stop the car behind them from rear ending them. Will need a tow to near by body shop.
Covered
(Roads have been plowed recently and are clear of snow/ice)
Vehicle is a Ford F-550.
Contact mbr to adv veh is not covered for service. Notate code 7 and clear call. Regardless of role code 7 is handled upon discovery.
NALVM
No Answer Left VoiceMail
The name of the dance near the beginning of The Rocky Horror Picture Show
The Time Warp
Trailer not covered
(Arizona mbrs only have coverage for Motor homes, campers and RVs under Plus RV.)
Mbr adv they need to get to work but the snow plows don't come down their residential street. Mbr is looking to get a tow to a near by street where it has been plowed so they can safely drive their vehicle.
Not covered
(Road is not clear of snow and ice veh is also in working condition)
Members vehicle is an F-250 states they need to know GVWR to make sure correct equipment is beings sent out. Member contact can not be made.
Make sure detailed Voicemail is left. Document Code 6 in call. Encourage SP to proceed to members BDL.
AFR
Automotive Field Representative
Julie Andrews won an Academy Award for best actress for this 1964 musical.
Mary Poppins