Basics
Name the amount of flavors in each size drink
2 - 16 oz
1.5 - 12oz
Name something that we do when a customer walks in the door
smile, say hi, stop conversation with each other
what is the difference between a latte and a cap
espresso, milk foam
espresso, milk, foam 1/3; 1/3; 1/3
accepted answers: open toed shoes, hair down, baggy clothes, clothes with derogatory language, dirty clothes,
state that drinks about 7 times more coffee than the rest of the world
what is New York?
How many shots of espresso are in each size
2 - 12
3 - 16
this is used when you suggest adding a shot of espresso or a flavor shot to a drink
what is upselling?
what do we fill the milk up to for steaming
12 oz - 8
16 oz - 10
what is considered late
anything after 6:30 or 7:30
who sings "the cup song" be specific
Anna Kendrick
which espresso basket do we use for a 12 vs 16 oz
black - 12
red tape - 16
What do you do if a customer returns a drink and says it's not what they wanted
"oh sorry about that, let me remake it for you"
difference between a machiatto and a Starbucks macchiato
caramel latte vs equal parts espresso and milk
where are staff food and beverages to be placed
in back and covered up
the unicorn is the national animal of which country
how do you make a 12 oz smoothie with Monin vs dr smoothie
tape line with smoothie mix cup of ice vs smoothie mix to first line 2 oz water cup of ice
what is part of good customer service that isn't customer interacting
drip
1. cleaning
2. folding boxes
3. restocking
which government regulates espresso
italian
name the 5 roast of our coffee
peru
nicaragua
congo
espresso
decaf
Name 2 regulars orders
George - oat milk latte
Roger - small dark roast
Jenny - iced almond milk latte
what do we grind cold brew on and how long does it take to steep
coarse - 12 - 16 hours
which president consumed a gallon of coffee / day
teddy roosevelt