Abbreviations
PCA
Scheduling Medication Deliveries
Patient Care Advocates
Who is Bill Murray
We can fill greater than 14-Day supply for Spravato
FALSE
What is Reproductive or Reproductive Health
ADE
Adverse Drug Event
Clinical Referral Escalation
This Halloween staple is a Fruit
What is a pumpkin
Our Team should use "Not Ready for Next Call" aux
FALSE - OB teams must use Not Ready for Next Call Outbound to avoid negative impact to adherence
Uzedy
What is Behavioral Health
SOP
What is Standard Operating Procedure
This character was mistaken for the Great Pumpkin in the Charlie Brown Classic
Who is Snoopy
We Never Cold Transfer a caller to RPH
TRUE
Cuvitru
What is NIST
QRG
What is Quick Reference Guide
Overrides
What is Insurance Verification
The country where Halloween originated
What is Ireland/UK?
PCA should explain breakdown of Insurance Benefits as noted in referral.
TRUE
Humira
What is CID
URAC
What is Utilization Review Accreditation Commission
Lost/Missing Order
Logistics
Names of the 3 Witches in Hocus Pocus
DEA on Rx must match The DEA in Spravato Portal
FALSE
Zyprexa Relprevv
Behavioral Health