Exceeding Expectations
Minimum SA to hit exceeds
93%
Chevrolet Spark
Economy (ECAR)
Enterprise Loyalty CID
ECLAS01
True or False: Reservations have to be rental ready
False
Where did the name "Enterprise" come from?
Jack Taylor served on the USS Enterprise.
Minimum QSP to hit exceeds
90%
Nissan Altima
Fullsize (FCAR)
How many credits will an EMC member earn on a 14 day rental?
3
What is our new fulfillment model for our locations?
Hub and Spoke
How many vehicles do we own?
More than 2,000,000!
Minimum SQI to hit exceeds
>90%
Ford F150
Hot Key for Rates Screen in Odyssey on a reservation
F10
How should you search for the best location for the customer when making the res?
Zipcode
What was our annual revenue for 2019?
$25.9 billion
Max AHT to hit exceeds
4:59
Infinity Q50
Luxury (LCAR)
EMC Test Account Login Info
User: Emily
Password: National1
How should you wrap up the reservation?
When was Enterprise founded?
1957
68
Hyundai Sante Fe
Standard SUV (SFAR)
What qualifies a member to be in the executive elite tier with Emerald Club?
25+ rentals/85+ days
What is the AHT goal for the reservation team?
4:00
How many locations do we have worldwide?
More than 10,000. We opened the 10,000th location in 2018!