LC/SLA
LC stands for
Lonely CHA
The ONE thing you DO NOT do when working on an appointment on the issues log
Case Manual action.
Fax number to send Authorized Representative form
917-228-8601
Yes or no statement: Consumer can decline survey
YES
Type of calls not needing to verify all demographics
NO SHOW CALLS
SLA stands for
Service level agreement
Red stands for
Urgent Appointment
This tab is where authorize representative will be shown
Case tab
Prior relationship question with a Yes answer needs to have.....
Elaborate the answer
Downstate PAR messenger is
Justin
The SLA date is determined by
Create date of the CHA Appointment.
After 24 hours the appointment should be
worked on / or canceled
The Authorized Rep is
Anyone but the consumer
Yes or no statement: Anyone can take the survey
( explain your answer )
NO - Only consumer / or anyone present at the time of the assessment
Forms to review for IRP'S
IRP form, All CPR forms , CHA , PO
Name 3 reasons why we will need to add a case manual action.
1. After 3 attempts .
2. Consumer no longer wants services.
3. Consumer is deceased.
Appointment questions should be asked again when
Reminder calls , Rescheduling , scheduling
What are the 2 verbal consent
1. For the duration of the call
2. 24 hours
After a clinical assessment this is completed
A Satisfaction Survey is completed
Questions to ask the clinician during a NO SHOW call
Clinician's ID number ,Full and Last name , Appointment number
Events notation when PAR is being requested
"REQUEST FOR APPOINTMENT WAS SUBMITTED"
Appointments added to the issues log because
IC's double booked , IC's called out, Address needs to be changed, Swap IC's, IC resigned , Modality change, Outside business hours.
Someone who can speak on behalf of the consumer anytime
Authorize Representative
Survey Name
IPP Post- Clinical Appointment Consumer Satisfaction Survey 3.23
The 8 different Admin task
1. Issues Log
2. IRP
3. LC
4 SLA
5.Dispatch Solution
6.Side Project ( mitigation )
7.PAR Messengers
8.Chats/Emails