Dish Updates
Effective Monday, 01/08/24, "Showtime” was rebranded.
What is their new name?
Paramount+ with Showtime
What city is overrun with ghosts in Ghostbusters?
New York
What coffeehouse was the main hangout spot in Friends?
Central Perk
Who is performing in the Super Bowl halftime show?
Usher
What are the 3 parts of a Strong Closing?
Listen - Stay attentive - Revisit any additional opportunities you've heard to add value for the customer.
Care - Be curious - Demonstrate care by asking the customer if there are any other issues you can help with.
Connect - Thank the customer - Before ending the conversation, thank the customer. Use their name and acknowledge the length of time they've been with us.
What is our current Focus Programming:
Effective Saturday, 01/27/24 through Friday, 02/16/24, you can earn bonus APQs and/or prizes for Heartland pack sales!
Heartland Pack
In what movie do you spend time in Neverland?
Peter Pan
Heisenberg is the codename of Walter White who is a character played by Bryan Cranston in what television franchise?
Breaking Bad
Which two teams are playing in Super Bowl LVIII
The San Francisco 49ers & The Kansas City Chiefs
We should always confirm the customer's concern by paraphrasing what the customer stated and avoid interrupting.
True or False
True
Effective Wednesday, 01/31/24, we launched the following BonusView channels to customers: Please name 3.
What is the highest-grossing movie of all time?
Avatar
Who was Bart Simpson’s teacher?
Mr. Krabappel
When and what Channel does the Super Bowl air on?
The Super Bowl will air on CBS at 6:30 PM EST/4:30 PM MST.
When appropriate, adjust the acknowledgment based on the customer's needs.
How should you do this?
Express empathy, sympathy, or enthusiasm.
On Tuesday, 01/30/24, we consolidated the Urdu: QTV pack to Urdu: Pak Mega.
How does this change impact our customers?
If a customer calls about it, inform them they will receive a $10 reduction in their monthly rate if they previously subscribed to both the Urdu: Pak Mega and Urdu: QTV add-ons.
Which actor plays Private Ryan in Saving Private Ryan?
Matt Damon
What is the fictional city in which Parks and Recreation takes place?
Pawnee, Indiana
Super Bowl alternate viewing options
Paramount+
Connect - Use confidence builders - Build trust and confidence with statements such as ...
Please, share your confidence-building statement.
"You've reached the right person. I know exactly where to find that information."
On Tuesday, 01/16/24, we launched the Hughesnet for DISH Promotion to better assist customers with internet service.
Share your best Hughesnet offer
Which movie is this quote from: “Here’s looking at you, kid”?
Casablanca
What was the most-watched show on Netflix in 2021
Squid Game
The Super Bowl Takedown Offers
If the customer mentions missing the Super Bowl on CBS, offer the $6x1 month credit available in Takedown Offers on CApp to offset Paramount+ costs
When is the best time to add value and Promote from the Promotion Tool?
We should always add value during our calls, but avoid doing this before addressing the customer's concern and towards the end of the call, as customers may end the call.