MEMBERSHIPS
FRONT DESK OPERATIONS
CHARGING
CHILDCARE
MAINTENANCE
100
The rockwall is open Monday, Saturday and this day.
What is Thursday?
100
The amount of towels that should be left in the green bin at closing.
What is Zero?
100
The code for Ice Mountain Water.
What is 722?
100
The youth activity room is open these days.
What is Monday-Thursday and Saturday?
100
These are two things you should have on you at all times.
What is my walkie talkie and my list?
200
These are the 2 copies we need when signing up a new membership.
What is a Credit Card and a Driver's License?
200
A sheet of paper you pick up at the beginning of each shift.
What is the frontdesk checklist? BONUS!!!! : NAME 5 ITEMS ON THE CHECKLIST
200
A series of charging transactions we must do before our shift ends.
What is any tennis charging for the past shift? (Booking courts, ball machine, lessons etc.)
200
A parent with two children walks into childcare. You do this as soon as they walk in.
What is SMILE!! Walk over and greet them, ask about snack and potty schedules.
200
The process of resetting a locker.
((Explain.))
300
Sally is signing up for a new membership. She gives you a check for the annual amount. We still need THIS on the account.
What is a credit card?
300
Larry walks in and asks to put his account on hold while he goes to Florida. This is what you give him.
What is the blue freeze form?
300
Laurie, a member, brings in a friend as a guest. You hand her the green guest registration form. You do THIS as she fills the form out.
What is enter her last name into guests to check her amount of visits left. This will also tell you how much to charge. (Over 3 visits : $30)
300
The most amount of time a child is allowed in the childcare.
What is 2.5 hours?
300
Three activities you can do if you find yourself with little to do...
What is wash windows and mirrors, tidy up bathrooms, sanitize drinking fountains, stick roller hallways?
400
This is the amount for the application fee.
What is $50?
400
Mrs. Jenkins wants to watch her son play tennis from level 2. She walks in and walks right past the desk. You do this.
What is call out, "Excuse me ma'am, did you check in yet?" Then have her sign in on the red clipboard.
400
Charlie grabs a water from the front desk, yells, "Charge it to my account!!" Then returns to the locker room. You type him into POS and find he doesn't have charging privileges. You do THIS.
What is fill out a yellow member charge slip, and inform Charlie of his charging privileges status.
400
How often we check/change diapers.
What is every 30 mins?
400
One thing you should always do after finishing laundry in the back.
What is check the lint traps?
500
The amount for a single annual locker.
What is $60?
500
The proper way to answer the phone.
((THANK YOU FOR CALLING NORTON PINES!! THIS IS _____ HOW MAY I HELP YOU?))
500
The code for tanning?
What is 870?
500
Ages allowed in Youth Activity.
What is 5 and up!!
500
The ratio of cleaning chemicals to water when mixing up a bottle.
What is 1/8 chemicals to 7/8 water?
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