Employee Updates
Up until when can you register for the Flu Vaccine Program?
September 30th
Which SOP outlines the Global Protections (GP) PayPal Purchase Protection Special Scenarios work instruction?
SOP2705
Ano ibig sabihin ng T sa T-shirt?
from its T shape
I am appealing the decision to permanently limit the account and allow me to use my account normally.
Allegations of Monetary Impact
If you receive a BBB ticket and found a CFPB duplicate but still pending assignment, what actions do you need to take?
The instruction is to note both tickets and continue working the BBB as normal.
Internet and DSL expense reports must be submitted within how many days of the expense date?
30 days
Which SOP contains our Global Quality Guidelines and Charter?
TEAM1633
Anong pwede mong gawin sa gabi na di mo pwede gawin sa umaga?
Magpuyat
I've already consulted with my lawyer, and I'm prepared to file a lawsuit if this matter isn't addressed promptly.
Threat of Legal claim
True or False: If the rebuttal is assigned to someone else by the system, that person should handle the ticket instead of reassigning it to the original teammate.
True, the system will deliver it to the next available person to ensure a timely response.
If an employee wishes to work for 1 day from a location that is not their agreed or contractual geographical location of work, should they need to apply for Temporary Virtual Work.
Yes, even working one (1) day from a location that is not the agreed or contractual location of work requires completion of a TVW request.
Root Cause Analysis fields are defined in the taxonomy included in what SOP?
Anong prutas ang unang nabanggit sa bahay kubo?
Kamatis
The customer mentioned in their BBB complaint that they will file a CFPB claim.
Threat of Regulatory Complaint
When a BBB rebuttal is received, the original BBB ticket is reopened, and the 'Stage' is updated from Inquiry to _______?
Investigation
Who is our dedicated Maxicare Customer Service Support for Paypal?
Mr. John Rey Haplasca: 0917-822-5813 Monday to Friday 09:00 am – 6:00 pm
This work instruction outlines the steps for reviewing various buyer disputes according to PayPal Protection Purchase policies.
SOP2560
Kung December ngayon, ano ang January, next year or next month?
next month
The customer's follow-up email stated they would go to the Attorney General.
Threat of Regulatory Complaint
Is external chargeback is considered as "Inability to Resolve"? Yes or No
No, an external chargeback does not typically fall under "Inability to Resolve".
When will PayPal start to reinstate the issuance of shares for settlement of RSUs at the time of vest and will no longer settle with a cash payment?
August 15th
Where can I find the full process for Canada Code of Conduct Complaints?
SOP1363
Kung pinanganak ka ng 10 yrs ago, ilang taon ka na ngayon?
10 yrs old
The customer claims that due to the handling of a fraudulent transaction, they have been unable to recover $2,999.99 that was transferred to an unfamiliar recipient. The customer is requesting a reimbursement for this amount.
Allegations of Monetary Impact
True or False: If there’s a system limitation or process gap that prevents PayPal from responding to or managing the chargeback (e.g., inability to submit evidence, repeated technical failures), then it could fall under Inability to Resolve.
True