Product Knowledge
Can we sell windows in a stacked condo?
Yes. The condo must be two stories or less
Can we use Acetone or ammonia D products on WIS ?
no
What windows are the exception to the 3 window minimum rule?
Bay, Bow, Garden and Picture
What is our Core Purpose?
To Bring Happiness to every home
Can we replace sunroom/Lainais windows in Florida?
Yes, can be replaced ONLY if the home has a 3 inch WOOD frame (no aluminum)
How often are sweepstakes winners pulled? And do they have to enter sweeps every month?
once a month/ No
Can we replace folding patio doors?
no
Name 3 of our core values
Default Aggressive, Exceptional Teammates, Extreme Ownership, Be Great at Whatever We Do, Get Better Every Single Day, Do the Right Thing
Can we set with a boyfriend & girlfriend if the significant other is the SHO?
No, it must be a spouse or live in partner
True or False: We offer quotes for 3rd party companies
False
For shower is OH and PA, what are the credentials that will determine if we can do the job or not?
Home built after 1980, or if before 1980 cannot be in the basement
What is our Big Hairy Audacious Goal (BHAG)?
To Be America's most admired home remodeling brand
Do we sell Doggy Doors in Florida?
No, because of critters and safety issue
What are the only exceptions for HO to not be there?
Active military, OTR Truck Driver, in a long term facility and needs renovation to come home
Can we set an appointment with child calling on behalf of parent?
No, unless they have POA or the parent needs interpretation
What is our product?
Our People & Process
Name 3 of the 5 branches that we need to tell the customer the appt is in EST
Chattanooga, Indianapolis, Knoxville, Lexington, Louisville
What are the 3 exceptions for finance rejects?
Cash down, new cosigner, higher credit score(50 points or higher)
What are 4 kinds of dethatched structures we cannot put exterior doors on?
Garages, Workshops, Sheds & Guest Houses
When was WSH Founded?
in 2006