Lead me on....
Term for when you abruptly depart a thread without indicating your issue was resolved
what is "ghosting"
Acronym for "I got this"
What is NHN
Number of hours needed at a minimum for the 18th of April for EOS bonus..
What is 6
View customer's saved pdf
What is Glance
Customer has 3 out of state rental properties
What is "yes".
Optional but helpful tool info to provide your lead in the request form
What are diagnostic and smartlook codes
Acronym for "I am done for the day/right now"
What is, EOS
Daily Hours cap for the current week is...
What is "8"
Job aid to help control of the length of the call/chat
What is B4D
Customer has code V in their W2
What is yes
Before submitting a help request, you need to verify your message does not contain this
what is PII
Acronym for the most popular educational tax break
What is AOC
Hours we are open in total on TAX DAY is....
What is 18.
This tech platform houses ways to look up orders and customer entitlements
What is:
salesforce
Filing for a deceased cousin
What is, "No"
Emoji you see if you indicate to the lead you self resolved your issue
What is a star
If someone has purchased this, makes your life easier if they call in with an IRS notice
What is MAX, AD
This is the smallest fraction of an hour a scheduled break can be..
What is 1/4
This tool may be used to support placing an issue investigation/escalation.
What is diagnostoc
Customer did not file a prior year return
What is, "depends"