Sales Force
Report and Homeview
What aux code should you be in when working production?
706 - PAC HomeSTAR
True or False - You can proceed with explanation of program even if PT did not HIPAA verify
False - Must verify PT demographics first
What Flower Thrives In Summer Because It Loves The Sun?
Sun Flower
How do you find who is Admin each day?
Interaction Desktop - Search for 713 Aux
Where do you log how long you took a call?
In New Task (duration)
Who do you reach out to request time off?
Dawn, Dayle, Kiara
True or False – You can explain the NC program prior to verifying to the patients PHI?
False
Which US holiday unofficially implies the end of the summer season?
Labor Day
What is our Contact Rate Goal?
30%
Where does it list the insurer (WellCare or Connecitcare)?
Care Event, Insurer Detail
Who will deliver your pinpointed coaching each month?
Supervisor - Dawn
What do you do to requesting a PHI form for caregiver/POA?
Send email to PACMailings@carecentrix.com
What was the bestselling video game console of the 1990s?
Sony PlayStation
Where to find multi-user calendar?
Home View – 2 headed monster under calendar
Where do you find the patients phone number?
Details Tab, Contact Information
How many calls must you complete per hour?
10
True or False – You can verify patients PHI by confirming First Name, DOB, Zip code or Full Address
False - First and Last name is needed
How old was Notorious B.I.G. when he was murdered?
24
Where do you send High Touch Requests?
Send email to Kiara and Dawn – High Touch (include CE, patient name and reason for escalation)
Where would an upload a W-10 or HIPAA release form be found?
Patient Contact Card
Who do you reach out to if you need to call out for the day?
WFM and Agency
Where do you find/check for signed PHI forms?
Care Plan Record – Files
What is considered the first reality TV show?
Real World
Where do you find the # of days enrolled in PAC?
Patient Care Card, Care Event –Information Hospital