PCAS
What does PCAS stand for?
Professional College Advisory Session
True or False:
The Admissions Manual has the most updated version of the pcas at all times.
True
In what portion of the student file in CRM can you code a referral?
Additional Lead Details
What does MOP stand for?
Method of Payment
Share your screen and show us how to task for a credit eval (or tell)
CNS>contact manager>Documents>New Doc> Fill out document type and document status>Save>Upload documents
How many times in a pcas do you have the opportunity to get a referral? What are they?
Two
1. How did you hear about post?
2. Do you know anyone that may also be interested in attending school?
What section of the admissions manual can you find approved texts?
Student facing communication > approved text messages
What 3 things do you need to mark in CRM to code a referral?
2. Referral Relationship:
3. Referral Type:
What things can we do that keep students engaged from the first phone call to successfully starting their first course at Post University?
Stitch in!
If a student file shows a LDA >365 days the next time they are able to participate... who works with the student?
Fen!! Our inactive specialist!
List all options a student has for their method of payment
1. FAFSA
2. DI
3. Scholarships
4. Tuition reimbursement from their employer
5. Corporate Partnership tuition reduction
Where can you find the pcas recap email in the admission manual? (show or tell)
Student facing communication> Preregistration stitch in email> Lead workspace population.
What is the difference between a Post PDL (referral) and Post PDL (employee) lead source?
Post PDL Employee- When you refer someone from Post
Post PDL Referral- When you obtain a referral from one of your leads/students
How can a student get their transcripts? Either for a credit eval into post, or a current/past post student?
1. request from the school directly. Each school will have a transcript section on their website.
2. Parchment or another clearing house
3. Students can view their unofficial transcript in their student portal
In what workspace and tab can you pull a list for cancel students from previous terms (Unresponsive)?
Prospective > Cancel Tab
A lead asks about salary information, what is a compliant way to handle a question like this?
DO NOT QUOTE POTENTIAL SALARIES – Only provide the link to the DOL (Dept of Labor) Website: https://www.bls.gov/ooh/
What is the best folder in the admissions manual if you are looking to learn more about the ins and outs of Post University: values, culture and compliance.
Folder 1- Post Foundations
Does the person referring have to be a current student?
No, a referral can come from anyone, regardless of if they are a student or not.
This document can only be opened by an enrollment coordinator.
Official transcript
What is a common promotional error? How do you fix it?
Previous Education Missing
Application Status not approved
PCAS Status not completed
Program Version and Program Version Start Date don’t match
Missing Program Version
How can you overcome the following objection?
I do not want student loans, or I cannot afford college.
Discover what about the Financial Aid process concerns them.
• Reducing overall cost: Students can contribute to loans while in school to reduce interest or create a payment plan to reduce to overall loan and in turn the overall interest accrued on it.
• Scholarships: Applying for scholarships can decrease loan accumulation. Post provides a dedicated webpage for scholarship programs.
• Cost vs. investment: While education requires investment, federal government aid can help. Students should consider the return on their investment and the daily costs they incur.
Where in the admissions manual can you locate a list of discounts a student is eligible for once they login with their student credentials to obtain their digital student ID.
Admission manual> program enhancements & student services> Student discounts
Sometimes you will need to create a new lead, in what scenarios and why?
1. Referrals
2. ACD calls that do not exist in the system
These will need to be scrubbed against the Federal Do Not Call List.
How can you tell if your student was registered in orientation? (Show or tell)
CNS>Contact Manager>Group Memberships>OR_POST listed
What is a FERPA?
The Family Education Rights and Privacy Act is a federal law protecting the confidentiality of student records.