Safety and Soundess
Audit
Service
Operations
Vault
100
Lock the doors as soon as it is safe to do so
What is the first thing we do in the event of a robbery?
100
State of Texas
What is the all clear sign
100
•Greet the member once they are walking into our lobby •Once they are in front of you CONFIRM the transaction prior to starting inputting on FSP. •Once the transaction is processed – ask the member if there is anything else they are needing prior to finalizing in FSP. ( this would prevent from you printing and the member asking for a balance or a different transaction. •Once you have completed the transaction use your receipt as a second confirmation to make sure we processed the transaction correctly. •Use the members name at least twice in the interaction ( 1st when you are confirming the transaction the first time, and 2nd when you are confirming the 2nd time) •Thank the member for their business
What is the perfect lobby transaction
100
Before I scan checks, I must
What is have someone else review them
100
A running log of mutilated cash that is sold to vault, dual control signatures verify the amount is correct
What is Mutilated cash log
200
100 $20 bills
What is the amount of cash the cash machine will dispense in the event of a robbery?
200
I Drive around the building, wait for second person, first person enters building and displays all clear. second person comes in
What is the opening procedure
200
Members acronym
What is Make Eye Contact Engage in Conversation Maintain Smnile Be Courteous Efficiency Remember Name Say Thank you
200
Utilizing your downtime to make sure everything matches
What is Trial balancing
200
$600,000
What is the branch cash limit
300
The best Robbery Deterrent
What is greeting members as they walk in.
300
$400
What is the downtime limit
300
Members waiting in lobby for AMP
What is send an IM that includes: Name, what they need help with and what they are wearing
300
How to balance Gift Cards
What is print Gift Card Report, have two initials on Gift Card log
300
How to sell a strap of cash
What is make sure it is verified under dual control. Stamped and initials
400
Everyone in a seperate office
What is the first thing you in the event of a robbery once the doors have been locked.
400
$5000
What is Daily Drive Thru limit
400
Internal Member Service
What is making sure our work is correct
400
What is the 119
What is Official Checks issued log
400
What is PONDSPR
What is the vault Over Short GL
500
News media
What is do not talk to news media in the event of a robbery
500
Call the branch number
What is what we do when the all clear signal does not come up
500
The perfect deposit slip
What is circle name, check mark account number, ensure share suffix is listed, ID info, date
500
Ripped or non-negotiable money
What is Mutilated
500
What is PSVAULT
What is our vault GL Name
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