Aetna
20165
What is Aetna Member Precision Queue Ext?
Number of different pts required to send to MC line.
What is 3 or more?
This plan as of January has added a notifiication for the employee plans in IO.
What is Cigna?
Program used to celebrate one another with life events, achievements, and birthdays/anniversaries.
What is Standout?
44357
What is Help Desk?
These members have W at the end of their ID number.
What is Aetna Walmart members?
The only current platform handles by MC Line.
What is IO/ImageOne?
The ability to feel or understand another person's emotions
What is Empathy?
Given to each US employee to take for appointments and wellness checks that can be used for a full day or half day.
What is Preventative Care Day?
20231
What is IO Specialty Drugs?
45 Cal Days
What is Commercial hold timeframe?
This team is REQ to take multi cases when MC Line is unavailable.
What is Intake?
This HP cases will have a 2 Calendar Day TAT for Standard requests.
What is UHC Community Plan Fl Medicaid?
Free, confidential service for you and your household members to help you solve personal issues, mental and emotional health struggles, tackle stressors and better balance life.
What is The Confide Navigator and EAP (Employee Assistance Program)? *one of them or combined guess accepted
*Daily Double*
20142
What is Cigna Commercial Care Coordination?
These members Radiation Therapy cases are not handled with Evicore.
What are Self Insured members?
Current time that line is open until Feb 2,2025 change
What is 8 am - 5 pm EST?
This plan now requires that member phone and email address be on new case builds.
What UHC/United Healthcare?
Program rewarded to intake reps based on monthly performance and engagement.
What is Intake Incentive Program?
(844) 359 - 7736
What is Fraud, Waste, and Abuse for UHC Plans ?
This process is no longer able to be done with Evicore as of Jan 2025, refer to HP.
What is Member manual entry/Elig?
These calls or cases are NOT handled by MC line.
What are Existing case changes or status checks?
For this plan and case type, Provider calls in for a Medical Oncology approved authorization to change it from Medical to Pharmacy benefits, the agent should connect the caller to a Medical Oncology CR.
What is Healthfirst Medical Oncology cases?
Program for opportunities to develop and grow through degree programs, certificates, and bootcamps with accredited institutions in areas that are aligned with the future of The Cigna Group
What is Grow to Thrive via myUniversity.
(800)646-0418 or internal ext 12217
Provider Relations