Guess Who?
Who has a daughter nicknamed Chicken?
Tia Reyes
What are the four banking days?
5th, 12th, 19th & 26th
Who handles account closures?
Wellness Plan Team (WPT)
Who is double jointed in both arms?
Drew Rapanot
If a client has a hospital complaint who can they go to?
The PM of the LPH
OR
email BCT Team at banfieldcares@banfield.com
Who's Teams background is from the Office?
Lord Juarez
What tab do you have to select to get to the plan notes?
Agreement
What are the call centers hours in PST & EST
PST: 6AM-6PM
EST 9AM-9PM
Who's is 31 yrs old?
Alysha
A client has always had a good payment history and is upset that there was a resub fee added to their account. What can you do?
Educate why resub was applied and offer to waive resub fee as a 1x crtsy
Who's nickname is the Stallion?
Leticia Bennet
What documents can we send the client per request?
OWP Agreement, payment history & vaccine history.
What 2 teams are open on Saturday & Sunday
Web Support & Hospital Support
Who is obsessed with Sailor Moon
Koda Leab
A client calls in with a question you've never been asked before and note sure how to answer. What are 3 things you can do?
Call RD
Ask the Questions in Team
Refer them the the LPH
Who used to be a karaoke host as a side job?
Denise Johnson
What are the 3 most common ways to verify an account with the client?
First & Last Name
Phone Number
Pets Name
(With RD approval)
What is the email clients can send bank statements to?
cst.inbox@banfield.com
Who is on RD?
Jennifer Olsen
Melanie Fallin
Melanie Siems
Haley Larson
A client is 2 months past due. They can only pay 1 month. How can you get the account from active to hold?
Offer to r/s the 2nd month and take a payment for the first?
Who's dream job is to write a screenplay?
Doug Lovett
How many $20 resub waivers can a client have per plan year?
1 per plan year
What are the hours of the Home Delivery team?
7AM-4pm
Who's been struck by Lightening?
Kaitlyn Kuhfal
A client has escalated and wants a supervisor now. You've called RD and no one is available to take a live call. In what time frame will RD call them back?
24-48hrs