Customer Experience
What is NPS?
The most celebrated date for Delta employees
What is February 14th- profit sharing day?
SkyMiles and Choice Benefits related quesitons
What is SMAS?
Number one priority at Delta
What is safety?
Delta's expectations for appearance and conduct while using your pass travel privileges.
What is Jetiquette?
This artist was born on September 11 in Illinois, moved to Atlanta where he first began rapping.
Who is Ludacris?
Domestic reissue assistance for GUC/RUC and partial bulk ticket related matters?
What is GTS cold transfer?
Non-ticketed 3rd party bookings assistance
What is travel agency?
Greet me, recognize me, be kind to me and inform me
What are impactful behaviors?
Employee travel during unscheduled absences without leader approval is a violation of Delta’s policy.
What is travel while absent?
True Nike Dunks enthusiasts
Who is Mike Upshur?
Discuss KPI's, goal vs. actual- action plans, review Dashboard, calls, messages, cases etc.
Recognitions
What is a coaching session?
Activation of complimentary upgrade
Who is CES?
What is iFSR?
This incorrect check-in code may lead to $150/$300 penalty per flight, suspension of pass travel and up to including termination of employment.
What is S2B -Honor Roll?
Your passport to grow- helps you grow skills, explore learning and prepare you for future opportunities based on your interests.
What is Talent Hub?
Reprice failure and pricing discrepancies
What is GTS cold transfer?