Systems
This system is used to run the WAR and SRA reports.
ESP
A document required with all International shipments.
Commercial Invoice
An online tool that keeps invoice data for 56 weeks. It is also used to view invoices, manage payment methods and pay your bills for existing shipping accounts.
UPS Billing Center
This service is a partnership between USPS and UPS.
UPS SurePost
This is the Manager our team is aligned to.
Michelle Webb
Within this system, Sales Resources are able to select templates such as "SBR", "Postal Template", and "Go Brown".
Deal Manager
With this service level, customers can ship to Canada and Mexico.
Standard
A downloaded software that allows customers to process a high level of shipments.
UPS WorldShip
These are the two types of Ground shipments.
Residential and Commercial
This is the time our PCM officially starts, in Central time.
8:00 AM
This system can be used to access shipper information, pricing details, and more.
CRIS
An agreement that replaced NAFTA in 2020.
USMCA
Customers can sign a contract with this program to be provided financial assistance towards the purchase of new technology solutions based on revenue commitment.
UPS Digital Connections
This is considered the minimum for a Ground/SurePost shipment
Zone 2, 1 lb.
These three people are our current team leads.
John Morales, Anita "Gina" Chancellor-Kilgore, and Josh Hatch. (Will accept first names only as well)
These two tools are used to create a new account for a customer.
MMRT and PEA Tool
Having an active International Opportunity in DRIVE with a minimum of $3,000 International Annual Revenue is required before a customer qualifies for this group.
IWP; International Welcome Program
A premium feature of MC4B that allows a customer to create a customized UPS tracking page that looks and feels like their own website.
UPS Branded Tracking ($9.99 per month)
This is the tool on UPS.com that allows a customer to get an idea of their transit time using Ground services.
UPS Ground Maps
This is our supervisor's favorite color.
Green
This option within OnDemand allows you to check WorldShip invoices for customer.
Pick-Up Book Detail Report
These are low-cost, contract-only, deferred international small package services designed for low-weight, low-value cross-border shipments
UPS Worldwide Economy DDU & DDP
UPS recently closed a deal with this U.S.-based software and reverse logistics company that enables frictionless, no-box, no-label returns for merchants and consumers.
Happy Returns (Innovation Showcase)
What needs to be requested in DRIVE for a customer to have access to their SurePost service?
Mailer ID
This is a famous Lisa catch phrase to end the PCM.
"Make today better than yesterday" or "Don't be blended"