Involves a predisposition or tendency to respond in one way or another. More meaningful than the actual words spoken.
What is ATTITUDE
100
The most accurate demonstration of message intent.
What is NONVERBAL COMMUNICATION
100
Descriptive, quantifiable, accurate
What is ATTENTION TO DETAIL
100
The most diverse and globally thinking generation. Value inclusion, team effort, and collective action. Adaptable to rapid change.
What is MILLENIALS
100
The active process of directing, guiding, and influencing the outcome of an individual's performance of an activity or task.
What is SUPERVISION
200
The tone used to deliver a message.
What is INFLECTION
200
Being available to the client, protecting confidentiality, keeping promises.
What is DEVELOPING TRUST
200
Providing complete information to help avoid communication breakdown.
What is THOROUGHNESS
200
The oldest surviving generation. Follow the rules; value authority, formality, and the chain-of-command.
What is TRADITIONALISTS
200
The distribution of work that each staff member is responsible for during a given shift.
What is ASSIGNMENT
300
Perceiving and addressing the needs of a client without emotional involvement or mentally placing oneself in another person's situation to better understand the person.
What is EMPATHY
300
Demonstrates undivided attention.
What is EYE CONTACT
300
Email, test, attachments, chat rooms
What is ELECTRONIC COMMUNICATION
300
Grew up in an era of prosperity that formed their world views, values, and work ethic. Goal directed, strong work ethic.
What is BABY BOOMERS
300
Transferring to a competent staff member the authority and responsibility to perform a selected nursing task.
What is DELEGATION
400
Asking for feedback to better understand verbalization, to be certain the receiver is correctly interpreting what is being said.
What is CLARIFYING
400
Responding with noncommittal and/or generalized answers.
What is BLOCKING
400
Stating necessary information clearly and briefly.
What is CONCISENESS
400
Growing up in a time of financial and political insecurity. Comfortable with multitasking, diversity, and technology.
What is HOMELANDERS
400
The ability of an individual to perform defined behaviors proficiently by demonstrating the appropriate knowledge, skills, attitudes, and professional judgement required for a specific role.
What is COMPETENCY
500
Deciphering verbalization to promote clarity.
What is FILTRATION
500
Undivided attention, provide feedback to further clarify conversation, moving conversation to quiet environment.
What is GOOD LISTENING HABITS
500
This is paramount in recording legal documentation.
What is ACCURACY
500
Formative years fraught with insecurity. Value autonomy in their work, decision-making, and life choices. Value team and teamwork. Fierce commitment to tasks they value.
What is GENERATION X
500
The right task, the right circumstance, the right person, the right direction and communication, the right supervision and evaluation.