Funds
Misc. I
Misc. II
100

T or F: Most customers need a 2nd layer of authentication done before submitting a hold release requests


True! Step up is needed prior to smartform. 

100

Which holiday is not a federal holiday? MLK, Juneteenth, Labor Day, New Years Eve, Easter or Independence Day

Easter! Fun Fact: If a federal holiday falls on a Sunday, the following Monday isn't a business day. 

100
T or F: Conductors can only be removed by Resource Officers?

FALSE: Removals are all done in store by submitting a form sign by owner/Signer on the business account sent to CIF.

200

Please provide our PIN Attempt Limit: 10, 3, or 5

Through spring 2025, we will gradually reduce that number, setting a final limit of three (3).

200

What is our FCR target?

83%

200

Customer had a debit for $500 titled 'debit funding', What does this typically belong to?

Savings overdraft protection!

300

T or F: Business Discretionary Overdraft services enrollments options are Opt In, Opt Out and Decline all options

F: Customers can only opt in and opt out. In addition still practice standard OD 

300

Please provide the department that was recently added to our specialty pillar?

TDAF (Matt Madden's email)

300

Starting 7/31, We will charge a XX fee to mail Visa Debit Cards with expedited delivery?

$32!

400

For new accounts, we make an additional $$ available by the end of the first business day. When it comes to larger deposits, we make $$ of a day's total deposits available by the end of the first business day. What are the amounts?

  •  Effective May 30, we are increasing this amount to $175. This means the first $275 of the deposit will be available the first business day, after the day of the deposit.
  • When it comes to larger deposits, today we make $5,525 of a day's total deposits available by the end of the first business day. Effective May 30, this amount will increase to $6,725.
400

As of May 1st, What changed were made to our Business Premier Checking: Name 3 

25,000 minimum daily balance (40k), Free access to TD Online Accounting (TDOA) full reporting package ($10 value), 3% international transaction fee when using an ATM or debit card (previously 0%), No charge for incoming domestic or international wires ($15 value per wire) Reimbursement of first two outgoing domestic or international wire fees, per statement cycle (up to $100 value per cycle)

400

What is the maximum amount for currency exchange in store? (Post conductor)

$500

500

What is the mobile deposit single Item / daily Limit for a tiered 4 customer? 

$50k Single Item / Daily Limit  and $100k monthly

500

In Q2 for LEI we focused on two attributes, what were they?

Went beyond their initial need & Ease to complete request

500

Please name our President and CEO of TD bank

Leo Salom is our President and CEO

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