Team Shark Meeting

Deepen Relationship

100

TD Business Solutions Credit Card earns unlimited XX% Cash Back on qualifying purchases.

2%

200

How much is TD Business Solutions Credit Card annual fee?

There is NO ANNUAL FEE!

300

New Business Solutions clients can earn a $XX credit after spending $3,000 in the first 90 days.

 $400

400

What is the annual processing limit for businesses using TD Online Accounting? A.$100k, B. $150k, C.$250k or D. $500k?

Answer: B. $150,000

500

What is the referral value of  TD SBB Credit Card?

900 SR points 

Customer Experience

100

Please define our 'H.E.A.T' model 

Hear, Empathize, Apologize and Take Action 

200

What is our 2026 LEI objective for SBB ?

68.1

300

What’s the first opportunity to rebuild/show trust with an upset customer?

Showing empathy

400

What are the 5 LEI attributes that we are scored on?

Was knowledgeable, communicated clearly, understood your needs, went beyond your initial need and ease to complete request 

500

Name one empathetic phrase that doesn’t include the word “sorry.”

I completely understand your frustration.
I appreciate your patience.
I can see why this is concerning.
Thank you for sticking with me while we work through this.
Let’s get this taken care of together.

Zelle

100

How many active contacts can a customer have for zelle? 

 Personal 100 & Business 200

200

What are limits for sending money for SBB?

• $2,500 daily
• $10,000 monthly

300

What tokens can a customer send a Zelle payment to?

Email, phone or Zelle tag

400

How many zelle transactions can a customer send?

• Clients can send no more than 15 transactions per day
• Clients can send no more than 30 transactions in a 30-day period
• The 30-day limit includes activity within the last 30 days, including today

500

What should we do if you see a Double Hold – meaning that there is something in the 'Suspended' field AND the 'Hold Status'

If there are no instructions or SMs that indicate otherwise, then we can send a smartform for the customer. Step up IS required in this case. If they cannot pass step up, then please refer to the branch for the branch to send a smartform

Random: Pop Culture

100

Beyonce's 2024 album was called?

Cowboy Carter 

200

Finish the lyric: " Sweet Caroline.... ____!"

Ba Ba Ba or Good times never seemed so good, so good!

300

Which is the oldest fast-food chain in the United States?

A. McDonald’s
B. White Castle
C. A&W Restaurants
D. Burger King

C. A&W Restaurants

400

Which vegetable has the most vitamin C?
A. Carrot
B. Potato
C. Bell Pepper
D. Celery

Answer: C. Bell Pepper

500

Which is the only U.S. state made up entirely of islands?

Hawaii !!