Caller Verification
Agents must attempt this on every call before sharing account specific information
What is caller verififcation
During the Middle Ages, people feared this creature that could be created by a witch and would fly through the air
What is a flying broomstick?
After completing a successful 1st call to consumer, agents send this email to them
WHat is NY CDPAP Welcome call recap email?
What is the name of the monster featured in the movie "Nightmare on Elm Street"
Freddy Krueger
To retrieve a consumers eligibility in ePaces, you enter this unique identifer in the client ID box
What is the CIN
Agents must attwmpt this action on every call, even if the caller refuses
What is Verifiying the caller's information
Before pumpkins became popular, what root vegetable did the Irish originally use to carve their first jack-o'-lanterns?
Turnips
If a consumer is needing non-electronic paperwork, agents open this type of case?
What is a child case to the Fulfillment team?
This 1931 film, with the famous line "It's alive! It's alive!", starred Boris Karloff as the monster.
What is "Frankenstein
This sysrem is used to verify a consumer Medicaid Eligibility before creating a SA case
EPACES
A personal assistant must verify their last four digits og this number
What is their social secuirty number?
This Halloween symbols were once thought to be witches in disguise or a sign of a witch's presence.
Black cats
Agents log missed regiastration or paperwork calls under this timeline note title
What is "Paperwork Chase"
In the 2000 film Final Destination, a character has a premonition that a _______ will bring him and his friends to their death.
What is the plane crash
If a caller is not found in PPL@Home, the agentadds them under this status
What is a New Referral
A DR or POA/LG MUST provide their own information as well as this associated persons details
who is the associated Consumer?
The black and orange colors associated with Halloween represent these two things, respectively.
Death/Darkness and the harvest
If a consumer OPTS out of CDPAP services the case is resolved with this reason
What is "Consumer Advised No Longer Eligible"
The first installment of this horror franchise, which began in 2004, features a villain who puts his victims through deadly games.
What is the Saw series?
If missing PA paperwork presists after three attempts, the agent also contacts this person
Who is the Consumer?
Before an agent can release account information, the callers data must appear correctly in this system
What is PPL @ Home?
This ancient Roman goddess of fruit and trees is associated with the Halloween tradition of bobbing for apples
Pomona.
Agent should update the case title to reflect this status if the consumer refuses the registrationn call
What is Paperwork Chase?
In the movie Hocus Pocus, Who has to light the Black Flame Candle to bring the sisters back to life?
A virgin on halloween night
If no contact information is available after three attempts agents send this letter
What is NCL (No Contact Letter)?