Communication
These specific hours must always be worked from your assigned office location.
What are Base Hours?
Red
What is 1?
This credit, aimed at low-to-moderate-income workers, is fully refundable and remains one of the largest refund generators for families.
What is the Earned Income Tax Credit (EITC)?
This credit is calculated as a percentage of the federal amount and was recently expanded to include ITIN filers and those aged 18–24 or over 65.
What is the Illinois Earned Income Tax Credit (EITC)?
This credit is equal to 10% of the federal amount and can result in a refund even if the taxpayer owes no state tax.
What is the Indiana Earned Income Tax Credit (EITC)?
To work additional hours from home, the local office must not be receiving these.
What are scheduled in-person appointments?
Crimson
What is 6?
While the main credit for health insurance is refundable, you may have to pay it back if your income ends up being higher than projected when you bought your plan.
What is the Premium Tax Credit (PTC)?
In 2026, the Illinois EITC is scheduled to increase from 20% of the federal amount to this new, higher percentage.
What is 40%? (Note: Per recent Public Act 103-0592 expansion)
This credit is available to residents age 65+ with a federal AGI under $10,000, and must be claimed by the filing deadline to receive the refund.
What is the Unified Tax Credit for the Elderly?
Even if it’s a Sunday or after 5 PM, if these hours are part of your regular 11 AM–7 PM shift, they must be worked here.
What is the office?
Emerald
For 2026, the maximum amount for this specific credit for workers without children has increased to approximately $664.
What is the Earned Income Tax Credit (childless)?
a non-refundable credit worth up to $500. It can be used to reduce your Illinois individual income tax liability for taxable years that begin on or after January 1, 2023, and before January 1, 2028.
What is the volunteer emergency worker (VEW) credit?
This popular credit provides a 20% tax credit on contributions to an Indiana 529 plan, with a maximum credit of $1,500 per year.
What is the CollegeChoice 529 Savings Plan Credit?
Unless it’s a special project like after-hours WIP, all hours must be placed in this scheduling system.
What is the IEP?
Saffron
What is 4?
This credit for higher education can be claimed for an unlimited number of years, but unlike its "Opportunity" counterpart, it is strictly nonrefundable.
What is the Lifetime Learning Credit (LLC)?
This non-refundable credit is available to those who invest in "innovative, early-stage companies" certified by the state.
What is the Angel Investment Credit?
Unlike the federal deduction for teachers, Indiana offers a $500 credit for K-12 teachers who buy their own classroom supplies.
What is the Teacher Instructional Materials Credit?
This is the mandatory percentage of scheduled time that must be dedicated to growth activities.
What is 20%?
Cobalt
What is 2?
This credit for retirement savings offers up to $1,000 ($2,000 if MFJ) to encourage lower-income taxpayers to contribute to an IRA or 401(k).
What is the Saver's Credit?
The "Illinois Gives" Tax Credit, beginning in 2025, offers a 25% credit for donations made to these specific types of charitable funds.
What are Permanent Endowment Funds?
This credit is available to taxpayers who install a solar, wind, or geothermal energy system, but it cannot be carried forward to future years if not used.
What is the Residential Energy Efficient Property Credit?