Intro/ Team Structure
Leadership
Situation Monitoring
Mutual Support
Communication
100
Giving someone of higher rank or status too much respect of deference; hesitancy of team members to point out deficiencies in performance; allowing someone's great reputation of extensive experience to "color" our judgement
What is excessive professional curtesy or halo effect
100
the art of getting someone else to do something you want done because he wants to do it. Dwight D Eisenhower
What is leadership
100
A safety net for the patient; "watching each other's back"; monitoring the situation and behavior of the other team members behavior to ensure quality safe care and prevent oversights. NOT spying and tattleing
What is cross monitoring
100
A nonthreatening, respectful way to make sure the concern or critical information is addressed. Five steps 1) open the discussion, 2)state the concern, 3) state the concern, 4) offer a solution, 5) obtain an agreement
What is the assertive statement?
100
According to sentinel event data this is the root cause for 66% of reported events.
What is ineffective communication?
200
Create a new culture of safety
What is Kotter's eighth step in his * steps of change or our goal
200
Any member of the team with the skills to best manage the situation
What is a situational leader?
200
I'M SAFE CHECKLIST
What is a simple checklist to determine doth you co-workers and you own ability to preform safely
200
developed to prevent disasters caused when otherwise excellent decision makers experience momentary lapses in judgement. Asserting your statement (concern) at least twice if the initial statement was ignored.
What is the two-challange rule?
200
Creates a consistant format for information to be sent and creates an expectation for information to be recieved.
What is SBAR
300
In order to have high quality safe care we must partener with
What is patients and family
300
A time to reinforce the plans for the treatment of patients and for assessing the need to change the plans: a tool for developing shared understanding between team members; may include most recient patient history adn current status, distribution of tasks and workload, emergent plan of care
What is a huddle?
300
Knowing what is going on around you.
What is situational awareness
300
CUS
What is C= I am concerned,U = I am uncomfortable, S this is a safety issue
300
SBAR
What is S = situation, B = background, A = assessment, R = recommendation
400
Direct care givers
What is CORE Teams
400
Process improvement tool; short accurate recounting of key events, analysis of why the event occured, what worked and what did not work, discuss lessons learned ans how they will effect what will be done next time; NOT a blame session
What is debriefing
400
Assures that all team members are on the same page.
What is shared mental model?
400
DESC
What is D= describe the incident, E = express your concerns about the action, S =suggest other alternatives, C= consequences shoud be stated
400
closede loop communication strategy used to verify and validate information exchanged. Sender initiates a message, reciever accepts the message and confirming what was communicated, the sender verifies that the message was recieved.
What is check-back?
500
laboratory, x_ray, pharmacy, housekeeping, sterile processing
What is Ancillary and support services
500
Four steps in delegation process
What are 1) determine what to delegate, 2) to whom to delegate, 3) communicate clear expectations of what needs to be done and the time frame,4) request feedback
500
Four situations that can undermine situation awareness>
What are 1) failure to share information, 2) failure to request information, 3) failure to include patient 7/or family in communication,4)failure to utilize resources, 5) failure to maintain accurate, complete4, and timely documentation?
500
The best way to address conflect.
What is collaboration?
500
I PASS the BATON
What is a communication tool that assist us to meet NPSGs which require a stand approach to handoff communication. (I) introduction, (P) patent, (A) assessment, (S) situation, (S) saqfety concerns, the, (B) background, (A) actions, (T) timing, (O) ownership, (N) next.
M
e
n
u