In this Florida policy, there is no deductible for breakage of "glass", including mirrors, door windows and headlights.
What is 9810.7
100
Medical Payments claims are handled under this cause of loss.
What is 600
100
Insured was backing out of a parking spot and backed into CV with IV trailer hitch, but now states he has transmission issues. We will set up staff estimate, true or false?
What is false, we will send to property.
100
The insured calls in on a Saturday and advises only rental location open is at Airport, how do you advise?
What is advise airport location may not direct bill and additional fees will apply which will not be covered. Advise insured we can set up at regular branch on that Monday. .
100
You recognize a claim has sub potential and other insurance company is listed, you should do what?
What is contact OIC to determine if claim set up, liability accepted, open sub, send pre sub letter to OIC
200
In this Florida policy there is no deductible on "windshield damage" however there would be a deductible on any other glass damages.
What is 9810A.
200
Claim handlers should do this in situations where excess exposure may exist.
What is discuss with lead, make call to shop to stop repairs if already begun, turn off autopay, call select service to cancel assignment, and follow express lead instructions.
200
The insured hit a deer and has front bumper damages. Vehicle is driveable. During QFC you tell insured they have rental coverage and they advise need rental now. How do you handle?
Go over ADSP with named insured and advise them to call us back when they know repairs will begin on vehicle and we will set up rental beginning on that day.
200
When setting up rental reservation we should be including this information in comments section to vendor.
What is name of shop and labor hours if known.
200
Upon contacting OIC regarding a claim for sub, you are advised no claim has been set up, what should you do? What document might you need prior to doing this?
What is set up claim with OIC.
Police report
300
In this state if the Different Driver is operating our described vehicle as a TSC, their personal auto coverage is primary.
What is Louisiana.
300
According to the Auto Claim Manual, Claim handlers should be obtaining this information on each automobile involved.
What is Make, Model, Year, and VIN.
300
In NC the wife backed into her husband's parked car, the wife is the sole owner of the vehicle. What additional information do we need to know prior to handling damages to husband's vehicle?
What is if v2 is solely owned by the husband?
300
Claimant is asking that we pay for CDW. We would need to do what?
What is request they provide copy of declaration page showing no comp and collision on their personal policy.
300
DOUBLE JEOPARDY
You pull a new claim and see there is no need to call out, what do you do?
What is set a 45 day NCR, adjust management calendar, enter liability if 403, set express pending note.
400
In this state claims involving Care, Custody, and Control of an insured should be sent to Property.
What is Kentucky.
400
These coverage questions may be handled in express.
What is permissive use, TSC, NAC, and policy in 02 status.
400
While handling a new claim you discover that the vehicle on the policy is not correct. You complete a companywide search and locate the vehicle policy that was involved in the accident. What do you do to correct this?
What is input correct policy number and request correct policy. Manually change the vehicle description including the VIN on the vehicle description page of ECS.
400
DOUBLE JEOPARDY!
This is the process for extending a rental in ARMS if we've already put in a termination date
What is change termination date to new termination date.
400
What percentage of liability on insured determines if surcharge is removed?
What is 49% or less.
500
In this state, Underinsured coverage is identified by a W on the policy
What is West Virginia.
500
These are the 5 steps involved in coverage analysis.
What is verification of policy, vehicle, insured, exclusions and endorsements, other insurance. Also know as P,C,I,E,O.
500
Upon initial conversation with Policyholder who lives in Louisiana you determine they are liable for accident. You contact claimant and advise liability has been accepted, this would be next step.
Verify they have liability coverage for NPNP.
500
Once liability accepted, we will offer to set up claimant in what this size vehicle.
What is intermediate.
500
These 3 Negligence standards are handled in our demand pool.
What is Pure Comparative, Contributory, and Less than Comparative.