Medical Payments claims are handled under this cause of loss
What is 600
100
Insured was backing out of a parking space and backed into CV with IV trailer hitch. Insured is liable and clmt body damages completed. Claimant now states he has transmission issues. You would advise this
What is Vehcle 2 will need to be taken to mechanic for diagnostics, if related to loss we will pay for all, if not related claimant responsible for all.
100
Once liability accepted, according to SCP's we will offer to set up claimant in this size vehicle
What is Intermediate
100
You recognize a claim has sub potential and other insurance company is listed, you should do what?
What is contact OIC to determine if claim set up, liability accepted, open sub and send pre sub letter to OIC.
200
In this state if lienholder is United Bank, both insured and the bank must be included on cash settlement of $500.00 or more.
What is West Virginia
200
The insured is driving rental that qualifies as a TSC and involved in collision loss with a $500.00 deductible. In order to be reimbursed for his deductible what other coverages must he have.
R1
200
The insured hit a deer and has front bumper damages. Vehicle is driveable. During QFC you tell insured they have rental coverage and they advise need rental now. How do you handle?
What is go over ADSP with named insured and advise them to call us back when they know repairs will begin on vehicle and we will set up rental beginning on that date.
200
DOUBLE JEOPARDY! This is the process for extending a rental in ARMS if we've already put in a termination date
What is change termination date to new termination date
200
Upon contacting OIC regarding a claim for sub, you are advised no claim has been set up, what should you do? What document might you need prior to doing this?
What is set up claim with OIC.
The Police Report
300
In this state if the Different Driver is operating our described vehicle as a TSC, their personal auto coverage is primary.
What is Louisiana.
300
The 5 day rule applies to what type vehicle
NAC
300
In Kentucky the wife backed into her husband's parked car, how do we handle?
Move to Property
300
The State Farm Hertz preferred contact number is this.
888-999-7249, shown on Preferred Rental Vendor Contact List.
300
Loss is reported by lienholder, what type of claim is this?
Single Interest claim. Move to property
400
If a North Carolina Policyholder calls in advising you that due to him being found liable in court for the accident, he now needs to have a letter sent to him for court, what do you do?
Send NC Court Letter
400
These coverage questions may be handled in express
What is permissive use, TSC, NAC, and policy in 02 status.
400
While handling a new claim you discover that the vehicle on the policy is not correct. You complete a companywide search and locate the vehicle policy that was involved in the accident. You would do this to correct the situation
What is input correct policy number and request correct policy. Manually change the vehicle description including the VIN on the vehicle description page in ECS.
400
Associates can extend beyond insured rental policy limits in this circumstance.
Never. This type of request would need to go to team manager.
400
What percentage of liability on insured determines if surcharge is removed?
What is 49% or less.
500
In this state we can pay CDW for the insured.
North Carolina
500
These are the 5 steps involved in coverage analysis.
What is verificatioin of policy, vehicle, insured, exclusions and endorsements. Also know as P,C,I,E,O
500
Named insured advises that V2 hit her in the rear and left scene, however she has tag number, what do you do?
Send CSA instructions for Tag Search.
500
The insured calls in on a Saturday and advises only rental location open is at airport, how do you advise?
What is advise airport location may not direct bill and additional fees will apply which will not be covered. Advise insured we can set up at regular branch on that Monday.
500
DOUBLE JEOPARDY!
These 3 Negligence standards are handled in our demand pool
What is Pure Comparative, Contributory, and Less than Comparative.