QA
What piece of information do you need to verify MMO?
NPI
Which team member was on TV in 2008 on the Fine Living Network?
Coleman Willis
Which team member is a no power stain glass and woodwork artist?
Steven Weiss
What state has the largest ball of twine?
Kansas, specifically Cawker City
What was the age of the oldest verified living person ever recorded.
122 years and 164 days -Jeanne Louise Calment
If an address or business name is a little off, if a vendor has no TIN, or if you have verification questions what should you do?
Reach out to a lead and if approved for verification add to your SF case notes.
Which team member is a multi-instrumentalist that can play the Clarinet and Saxaphone.
Zaneta Humphries
Which team member during the pandemic had a tick tock video go viral?
Taylor Barnes
What state has a replica of the Parthenon
Tennesse - Nashville.
What tree type is the oldest in the world?
Great Basin Bristle cone - 5,071 years
True or false
There are articles on the CX-QA - Agent resource page for Verification process, divulging information, and the QA call form that outlines how calls are graded?
True
Which team member likes to cook and their specialty is Jamaican Jerk Chichen?
Daija Taylor-Knox
Which gardener has a history of killing plants but is turning a new leaf this year by gardening?
Donna Tisdale
What states boost the largest World's Tallest Thermometer
California - in Baker California which is in Death Valley.
What is the oldest rock formation in the world?
Acasta Gneiss Complex in Canada - 4.3 billion years old.
What 4 items we can divulge on a call?
Regardless of if they pass verification, the following should NEVER be divulged:
Full Name of Payee
TIN
Email Address
Phone Number
Full Address
Full Bank Account and Routing Number
The last 4 digits of the account are OK to confirm with yes or no but should never be divulged.
Full Name of Bank or Financial Institution
Full Credit or Debit Card Number
The last 4 digits of the card number are OK to confirm with yes or no but should never be divulged.
Social Security Number
Information listed on EOB, VRD, ERA (example: patient name, date of service, etc.)
Provider Portal Admin/Username and email in Master
CSRs should not divulge this information over the phone, but the case can be sent to the vendor enrollment team to assist
Which team member was a Rodeo queen 3 times?
Sharon Kelley
Michael McKee
What state has an art installation for 10 Cadillacs buried nose-first in the ground
Texas- Amarillo
When was the first automobile created that could carry passengers?
In 1769 built by Nicolas-Joseph Cugnot i
If customer calls you back or calls back on another case do you have to re-verify? Yes of no?
Yes, QA has confirmed we must verify every call even if it is a call back.
Which team member plays Billiards?
Sharon Kelley
Which team member has started dozen community gardens?
Michael McKee
What state boost the largest peanut statue.
Georgia
Sometime between 1826 and 1827 by Nicéphore Niépce.