QA
Guess which team member
Guess which team member
Where in the USA?
Oldest
100

What piece of information do you need to verify MMO?

NPI

100

 Which team member was on TV in 2008 on the Fine Living Network?

Coleman Willis

100

Which team member is a no power stain glass and woodwork artist?

Steven Weiss

100

What state has the largest ball of twine?

Kansas, specifically Cawker City

100

What was the age of the oldest verified living person ever recorded. 

122 years and 164 days -Jeanne Louise Calment 

200

If an address or business name is a little off, if a vendor has no TIN, or if you have verification questions what should you do?

Reach out to a lead and if approved for verification add to your SF case notes. 

200

Which team member is a multi-instrumentalist that can play the Clarinet and Saxaphone.

Zaneta Humphries

200

Which team member during the pandemic had a tick tock video go viral?

Taylor Barnes

200

What state has a replica of the Parthenon 

Tennesse - Nashville.

200

What tree type is the oldest in the world?

Great Basin Bristle cone - 5,071 years

300

True or false 

There are articles on the CX-QA - Agent resource page for Verification process, divulging information, and the QA call form that outlines how calls are graded?

True

300

Which team member likes to cook and their specialty is Jamaican Jerk Chichen?

Daija Taylor-Knox

300

Which gardener has a history of killing plants but is turning a new leaf this year by gardening?

Donna Tisdale

300

What states boost the largest World's Tallest Thermometer

California - in Baker California which is in Death Valley.

300

What is the oldest rock formation in the world?

Acasta Gneiss Complex in Canada - 4.3 billion years old. 

400

What 4 items we can divulge on a call?


Regardless of if they pass verification, the following should NEVER be divulged:

 

  • Full Name of Payee

  • TIN

  • Email Address

  • Phone Number

  • Full Address

  • Full Bank Account and Routing Number

    • The last 4 digits of the account are OK to confirm with yes or no but should never be divulged.

  • Full Name of Bank or Financial Institution

  • Full Credit or Debit Card Number

    • The last 4 digits of the card number are OK to confirm with yes or no but should never be divulged.

  • Social Security Number

  • Information listed on EOB, VRD, ERA (example: patient name, date of service, etc.)

  • Provider Portal Admin/Username and email in Master 

    • CSRs should not divulge this information over the phone, but the case can be sent to the vendor enrollment team to assist





400

Which team member was a Rodeo queen 3 times?

Sharon Kelley

400
Which team member was called a hero in court for stopping a burglary at their neighbor's house?

Michael McKee

400

What state has an art installation for 10 Cadillacs buried nose-first in the ground 

Texas- Amarillo 

400

When was the first automobile created that could carry passengers? 

In 1769 built by Nicolas-Joseph Cugnot i

500

If customer calls you back or calls back on another case do you have to re-verify? Yes of no?

Yes, QA has confirmed we must verify every call even if it is a call back.

500

Which team member plays Billiards?

Sharon Kelley

500

Which team member has started dozen community gardens?

Michael McKee

500

What state boost the largest peanut statue.

Georgia

500
When was the first picture taken?

Sometime between 1826 and 1827 by Nicéphore Niépce.

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