iFSR
When you reprice a ticket and get the SEGMENT Select error unable to proceed what steps do you take to correct it?
TKI delete all segments, go to DTI and delete all DTI ER add flights back and reprice as normal.
When there's a IROP and you don't see the flights the pax is asking for in the IROP tab what is a best practice?
Check the flight tabs and sell it in, add an Arnk, ER the pnr, click the IROP tab and then accept the protection and ticket will reissue.
When you click on manage what information can you view?
Basic Info, Passport Details, Contact information, and Travel Companions.
How many Team Leads are on this team?
5
How much smart time do you earn for each hour worked a day?
What is 2.25 minutes.
How can you process a payment for a infant ticket that shows a AMEX CERT attached to it?
Take the payment in DLterm using the FORMAT 5/FOPAX123456789258/0-29/C1234.
When a pax calls to say that they are not on the upgrade list, what do you look for?
Check to see if they comp upgrades are on, if not check them out add comp upgrades and have them recheck in. Check to see if all pax have a skymile number added, Make sure they did not Decline upgrade/ Last you can sell the OU and SU in the long way and activate via ASL tab
Where can you see if a PM or DM have selected their choice benefits?
Click on Details/Choice Benefits/Select Year
Who are you most likely to receive an ecard from Everyday?
Mariah Hall
How many hours should you plan to work if you are going to take a lunch?
More than 6 hours
Who do you contact if the Seats Tab fails when a customer wants to use SkyMiles for the Upsell?
No one. Do not contact GTS, as they are unable to pull the miles. Please advise the customer "We are unable to process an upgrade using SkyMiles at this time. Would you like to use a credit card?".
When you issue a refund or if a pax calls to say they didn't receive the email. How can a pax check to see if it was actually processed?
Customers can check on delta.com/refundstatus to see the status of their refund request.
How can you identify what promotions customers are eligible to receive.
Manage/Promotions/ Available promotions
How many specialists are on the Team TiTans Team
77 or 78
When is break time earned and how much?
15 mins earned for every 4 hours worked
When a tkt have been reissued using a GUC/RUC and a pax calls to change their flights how do you reprice the tkt without having to call out?
You will modify all the segs to Y, reprice the tkt, add the remarks for the GUC/RUC, if they are able to clear at that moment you just manually reissue ticket if they have to clear again you waitlist them. (no need for dl terms cause guc/ruc already pulled)
If a PNR includes OAL space, are you allowed to divide the passengers?
No do not divide the PNR in Axis. Cold Transfer to GPS for handling.
If a pax ask when will their MQD's post from earning them using an eligible AMEX card where can you find the answer?
Go to Details/ MQD Earnings Summary/ MQD Boost & Headstart/ Hoover over the blue i icon and let them know within 8-12 weeks after the eligible transaction or just read the paragraph un the word POSTED..
Who on our team is an Uplift Champion?
Lekisha Edmonson
During what time can you NOT take PTO?
Scheduled Coaching time
When processing a name change and you get this error BAG RMK NOT IN PNR, how do you correct it.
Go to remarks select baggage and delete all bags or no bag comments and proceed
How to Unmerge infant if you get and error in Axis?
>Inft*unmerge
Where can you locate the compensation history?
Click details under certificates and ecredits
Where did your CEM grown up?
New York (Bronx)
What actions must you take before taking PTO? (Hint 3)
Check required LMS
Reschedule coaching with Team Lead
Complete Fewer Form