Acronyms
What does is S.W.S
speed with service
How many people can work one cash drawer
one cashier
How long do we have to greet a customer?
5 Seconds
How many sides does a Crunchwrap have ?
6 sides
How long do you grill a quesadilla for ?
17 seconds
What is F.I.F.O
first in first out
Give an example of a correct greeting & closing
Hello, welcome to Taco Bell!
Thank you, see you next time!
$75
How much does a taco weigh
2.9
What is the best way to eliminate order errors ?
Triple Check Process
What is L.A.S.T
listen apologize satisfy thank
How often should the restrooms be cleaned ?
every 30 minutes
What is the maximum amount of money allowed in your drawer while it's in use ?
$125
What 3 items can you add buns water to
black beans, chili, and beans
What should you say and do when calling out a guest order ?
call out their name and wait for the customer to get the order, then thank them
What is C.H.A.M.P.S
cleanliness, hospitality, accuracy, maintenance, product quality, speed with service
What shows guest we are eager to serve them ?
eye contact, clean and tidy uniform, positive attitude
When do you count the cash in your drawer ?
after the MIC counts the drawer and before you use the drawer
What is the triple check process?
Repeat the order, count the items & make sure they are done correctly, cashier counts items in the bag and tells customer
Why is it important to follow menu item portion standards?
Consistency for all taco bells
What is T.R.E.D
target setting, rush ready, equipment working, deployment
What is the makeup process ?
I ANSWER the customer- I FIX the problem- I surprise and delight them
What are some ways to be a customer maniac in the lobby?
1. taking customer's trash
2. refilling drinks
3. open the door for customers
4. smile
5. carrying the tray to the customer
What is the correct procedures for restocking lettuce on the cold line
1 oz of water for 1/2 batch and 2 oz for full batch and then fluff the lettuce
How often are you to change all the tools on the line
every 4 hours