Network
This is a network migration solution that allows Sprint customers to use their Sprint device on the T-Mobile network while maintaining their Sprint account.
What is T-mobile Network Experience or TNX
What do you mean I "must" switch to a T-mobile sim.
Not switching today means you’ll miss out on our ongoing investments in our network improvement. We already have America’s largest, fastest, and most reliable 5G network – and it’ only gets better from here!”
This is charged when a payment transaction takes place on the act.
What is 10 support fee?
These type of devices are charged a $40 restocking fee.
What are devices with FRP 300-599?
If the debt age is over this amount we cannot set up a payment arrangement.
What is 91 days?
Sales users must use this on every call.
What is NBA and the go magenta dashboard.
I don't have time to do this today.
I understand you are busy, and your time is important but I don’t want you to miss out on our ongoing investments in our network. The At-Home SIM kit I’ll send you is quick and easy. It’ll let you switch to the T-Mobile network in the convenience of your own home, and it will take you less than a minute.
This is what happens to Auto-pay when a pay arr is set on the act.
What is "on hold"?
This type of device does not have a return fee.
What is a defective device?
RAI cannot ship to these 3 places.
What are PO Box (POB), Rural Route (RR) or Highway Carrier (HC) address?
Proactively offer this for TNXing tablets
What is an esim?
I had t-mobile before and didn't like it.
There have been tremendous improvements in the network over the last several years. We now have America's largest, fast and most reliable 5G Network. Not switching today means you’ll miss out on our ongoing investments in our network improvement.
This happens when the scheduled payment transaction fails due to insufficient funds for the full amount.
What is a lesser amount is attempted to be drafted and a message sent to the act holder that they need to make an additional payment for the remaining amount.
These are the 4 types of scenarios that warrant a return charge.
what are?
Customer exchanges order for same device in a different color
Customer exchanges order for different device
Remorse returns
All watches / wearables
When porting out customer's are responsible for paying this thru the end of the bill cycle.
what is their MRC- monthly recurring charges.
3 Requirements for TNX
What are network coverage, rate plan, and device compatibility.
I'm happy with what I have.
Love to hear that. The great news is, this will improve your network experience and ensures you don’t miss out on our ongoing investments in our network improvement.
10% up front payment
The amount required for pay arr for code I - pilot code.
Active Duty Military, Costco and Apple, and Deaf or hard of hearing customers have this in common.
What is their fee for upg is waived?
These 6 codes do not require an upfront down payment to set a pay arr.
W, R, M, F, E, B
XPBARALLD
Disable Data functionality for TNX user.
Do I have to get a 5g device?
when you’re ready to upgrade to a 5G device, T-Mobile has America’s largest 5G Network. Currently available to 250+ million people in more than 7,500 cities and towns = 75% of American’s are already covered by our 5G network and it’s growing every day. In fact our average 5G speeds will be up to eight times faster than current LTE in just a few years.
What is an acct in an outside collections agency.
This charge helps defray various costs imposed on Sprint by other telecommunications carriers including, but not limited to, charges imposed by local telephone companies for delivery of calls from our customers to their landline customers and for certain network facilities and services we must purchase from them.
What is the administrative fee?
In this situation the customer must wait until the upgraded device is activated to add P360.
What is.. When the new P360 is not identical to the old phone's P360?