Policies
What is the grace period for late yogis?
5 minutes
What does SPS mean and what SPS are you required to maintain and where can you find your most recently updated SPS?
Sales Per Shift
Team8 1.0 / MOD 1.5
You can find it on your sales tally under the tab "(insert current month here) SPS"
Who are our Green Stars?
Brand new clients!
What do you do if you open a box of towels?
put it in your shift notes so we can make sure we don't run out!
When do you call a teacher who is not on time? And what do you do if/when they arrive?
2 minutes! Put their name and the time they arrived in your shift notes!
What is the minimum amount of days you can suspend a membership for?
30 days!
Where are the 3 places you put your sales down during your shift and why are they important?
- Sales Tally - this is how we calculate your SPS and pay you your commission
- Shift Notes - this is how we double check your work
- Dry Erase Board - this is how we communicate with each other throughout the day
Do welcome weekers pay for mat/towel rentals?
Yes!
Bonus question.
Why is important to charge them?
When do you roll cold towels?
NEVER STOP… EVER 😂
What are the elements of an effective deep dive?
- clear red alerts
- how many times do they come? (10 pack/ 5 class)
- is their welcome week ending and have they already bought something?
- if they are on a drop in, how many have they done?
- clear unpaid visits
- clear balances
- upgrades?
- lots of rentals?
When does the waitlist get to enter a full class?
Right at the scheduled class time!
Meg Thee Stallion is on the last day of her welcome week and clearly should sign up for a membership. She has 1 minute till class starts and is afraid signing up right now will take too long. How do we get Meg into class on time and close the sale so Meg can have a hot girl summer?
Let Meg know that if she has a card on file we can set her up while she is in class and to come to see you after to sign the contract!
What is the ask flow chart?
- how is their welcome week going?
- what classes have they taken?
- what brought them in?
- how often do you see yourself practicing?
I took a walk down the runway and there is a kid there? Now what?
- ask the child who his parent is/ what they look like
- ask how long they have been there
- pull parent out of class
- remind them of the no child policy
Who decided the grace period policy and who has the power to let a client into class past the grace period?
The owner of the company Vincent created the policy and nobody can let them in past the grace period. Not even teachers
When do you start a waitlist?
When the “total” number of clients matches ”capacity”
How do you double check that a Welcome Weeker has not already purchased a membership?
1. Go to “account details”
2. Scroll down to ”contracts”
3. If there is no active contract, sell away!
How does ADOPT A GREEN STAR work?
- Give them a tour!
- Check in on them after class!
- Recommend other class styles/teachers
- GET THEM SIGNED UP FOR A SECOND CLASS
- Follow up with them later in the week
OH no! The sound sounds weird in Studio 1! What do I do?
- Change out the aux cord
- Change out the dongle
- Try a different phone
- Grab the standing speaker
- Inform Allison and AJ
Oh no! I need to sub my shift out! What do I do?
- DROP YOUR SHIFT ON PAYCOM
- SEND A MESSAGE IN THE WHATSAPP
- REACH OUT TO ALLISON AND AJ FOR THE CURRENT SUBLIST
- TEXT PEOPLE INDIVIDUALLY
- KEEP ALLISON AND AJ UPDATED
Can clients suspend/cancel memberships over the phone?
NO!
Its July 28th and Becky has done 3 drop ins this month. She is coming in for sculpt at 4 PM on ANOTHER drop in. What can we do for Becky in this situation?
- Suggest either a 5 class membership or a 10 pack
- DISSOLVE HER DROP IN
What day of the Welcome Week do we remind the client about their discounts?
ERRYDAY!!!
When do you dry mop the floors?
Any time you see “wet”
What is raising is January?
OUR PRICES!!
Drop In $34
10 Class Pack $319 / $239 (WW)
5 Class $139 / $100 (WW)
Unlimited $209 / $159 (WW)
Executive $239 / $179 (WW)
How do you merge duplicate accounts?
- click on client
- go to client info
- click "more" next to "save"
- click merge duplicate clients
- search duplicate client's account
- clarify which profile you are keeping (THIS CANNOT BE UNDONE)
- click merge
Who determines if you get commission for Teacher Training sign ups?
The Client!
Ding Dong came in for the first day! yay! They do not have a physical card as they were intending to use Apple Pay. What do you do?
Place the $34 on their account to be cleared on their next visit. Inform Ding Dong that they will need a physical card to place on file and the balance must be cleared when they come in next time. Place a red alert on their account.
How do you edit a punch in Paycom and why is it important?
- time management
- web time sheet read only
- click on the date in question
- click on the punch in question
- click add request
What are some of the first things you should do after clocking in?
- Sign into YOUR mindbody please
- Start your shift notes
- DEEP DIVE