Interaction Client/Spark
Telephone Triage
IntefleCS
Guidelines
Customer Service
100
Ready or Available
What is the status you are in to accept the next urgent call?
100
Age of population that is at high risk for sepsis.
What is infant?
100
The icon that identifies an unread system alert.
What is an envelope?
100
The guideline used with the following symptoms; cough, congestion, fever.
What is the cold guideline?
100
Please call back if you have any concerns or your symptoms worsen.
What you say at the end of every call?
200
The type of call I am if I am speaking to two different people.
What is a conference call?
200
Appropriate way to begin typing your sentence for a person's main complaint.
What is "caller states"?
200
The two patient information items you must verify at the beginning of your call.
What is the patient's name and date of birth?
200
The guideline you select first when the patient has a cough and their is a history of reactive airway disease, or asthma.
What is Asthma Attack Guideline?
200
Something the caller doesn't see but can hear in your voice.
What is a smile?
300
The tab you click when opening a record from the follow-up queue and dial the caller.
What is call back?
300
The document name where you find a client's specific directives, office hours, etc.
What is the client profile?
300
The disposition you always select after finishing a Triage call.
What is Add As Final?
300
Guideline you use when the patient has a barking, seal like sounding cough.
What is croup?
300
The two most basic etiquette phrases we should use frequently.
Wat are please and thank you?
400
Interpreter Access Card.
What is the translation service?
400
Name of the survey question we always ask the caller at the end of the call.
What is the predisposition?
400
The follow-up time on a 911 call.
What is 5 minutes?
400
The disease that is known as the"slapped cheek" rash.
What is Fifth Disease.
400
To pay attention; attend closely for the purpose of hearing.
What is listening?
500
Send a instant message to everyone.
What is broadcast?
500
The number of attempts you make in reaching the caller before closing the call.
What is 3 attempts?
500
The name of the purchased health information documents in IntefleCS to reference for clinical calls.
What is Exit Care?
500
Navigate to this when you need to reach a physician.
What is the on-call schedule?
500
One way to let the caller know you understand what they have said.
What is restating or paraphrasing?
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