Grab Bag - A
Analytics, Drivers, Expressives and Amiables are the 4 types of this.
What is Personal Styles?
In "The Trust Fall" video, what was the key piece of information missing to maintain a Shared Mental Model.
What is the direction to fall?
Information exchange after an event.
What is a Debrief?
When these signal words are used, all team members are expected to "STOP THE LINE" until the safety concern can be resolved.
What is CUS? I am CONCERNED! I am UNCOMFORTABLE! This is a SAFETY ISSUE!
The Steve Martin clip "The Man With Two Brains" that shows an example of this *parroting* like TeamSTEPPS tool, which is part of closed loop communication.
What is cross-check?
The E in this conflict resolution tool stands for Express (your concerns about the action).
What is DESC Script?
Openly sharing key pieces of information or observations helps the entire team get to/maintain this.
What is a Shared Mental Model?
Assertively voicing your concern at least two times to be sure it has been heard. If the outcome is still not acceptable you should take a stronger course of action by utilizing the chain of command.
What is the Two-Challenge Rule?
The metal item that was used as part of a metaphor symbolizing the tendency for people to jump in and solve problems in the appropriately named video "It's Not About the ..."
What is a nail?
This is a short planning session prior to start to assign roles, establish expectations, and anticipate outcomes.
What is a Brief?
The 3 questions asked during a debrief.
1. What went well?
2. What could have gone better?
3. What is one thing you would change?
When making a request, it is important to do one of these two steps when initially addressing the second party.
What is use name or point/gesture towards the individual?
This level of tools often requires a culture change in order for them to be effective.
What are the 300 level tools?
The title of the Meryl Streep movie used as an example of what not to do when verbalizing requests.
What is The Devil Wears Prada?
This tool, often unsolicited, informs all team members of important information, helping them anticipate next steps.
What is Call-Out?
This level of tools (aka individual) can still be effectively utilized without the need for others to be trained.
What are 100 level tools?
The one true statement from the Sand in the Machine exercise
What is sand was poured into the machine?
This popular change management leader was responsible for the video highlighting the importance of finding your "why" (The Golden Circle).
Who is Simon Sinek?
These words come together to form the mnemonic, "SBAR".
What is Situation, Background, Assessment, Recommendation?
It's an ad hoc meeting to reassess the situation, reassign roles, express concerns, and check progression towards goals.
What is a Huddle?