Grab Bag
In the Landing on the Hudson, this was Scott Skiles response to Sulley when asked "Got any ideas?"
What is "Actually not"?
Information exchange after an event.
What is a Debrief?
The importance of not making assumptions and speaking up and stating the obvious is the centerpiece of this video
What is a Trust Fall?
When these signal words are used all team members are expected to "STOP THE LINE" until the safety concern can be resolved.
What is CUS? I am CONCERNED! I am UNCOMFORTABLE! This is a SAFETY ISSUE!
This Seattle-based beverage company uses closed loop communication as a part of their employee training.
What is Starbucks?
This is the "Cliffsnote" explanation for Human Factor Engineering
What is making the right thing the easy thing to do?
It's a plot twist - an ad hoc meeting to reassess the situation, reassign roles, express concerns, and check progression towards goals.
What is a Huddle?
Monitoring the actions of other team members, thereby providing a safety net to help identify and rectify risky conditions and behaviors. Also known as "having each other's back."
What is Cross-Monitoring?
Assertively voicing your concern at least two times to be sure it has been heard. If the outcome is still not acceptable you should take a stronger course of action by utilizing the chain of command.
What is the Two-Challenge Rule?
Request, call-out, cross-check and check-back are components of this 100 level tool
Closed loop communication
This is the facilitator tip that says you should wait at least a certain amount of time an instructor should wait when asking a question of the participants
What is the 7-Second Rule?
The short planning session prior to start (prologue) to assign roles, establish expectations, and anticipate outcomes.
What is a Brief?
The combination of Situation Monitoring + Situation Awareness helps establish and maintain this important condition among team members.
What is a Shared Mental Model?
It is expected this will be actively sought, offered and accepted. Useful in protecting team members from situations of work overload and fatigue, when they are most prone to committing errors.
What is Task Assistance?
In response to a directed request or order, the team member repeats the request exactly as he or she heard it delivered.
What is a Cross-Check?
This bridge designed to withstand anything Mother Nature might throw at it, is in this country
What is the Republic of Honduras?
This OB unit in Seattle implemented this technique so team members can easily identify the leader when arriving in the room during a postpartum emergency
What is stand at the foot of the bed with arms crossed?
This acronym about self-checking reduces the probability of a skill-based error by a factor of 10 for a one second pause.
What is STAR?
In some health settings a health care professional may demonstrate a concern by starting by asking a question is an example of this mutual support tool
What is ARCC?
This communication technique, often unsolicited, informs all team members simultaneously of important information, helping them anticipate next steps.
What is Call-Out?
This organization put out the report saying communication breakdowns are responsible for 72% of medical errors.
What is the Institute of Medicine?
These are two types of leaders as described by TeamSTEPPS.
What is designated (assigned) and situational (emergent)?
Unaware of a patients saturation due to task fixation is an example of a lack of this
What is Situational Awareness
The E in this conflict resolution tool stands for Express (your concerns about the action).
What is DESC Script?
These words come together to form the mnemonic, "SBAR".
What is Situation, Background, Assesment, Recommendation?