Team Structure
Leadership
Situation Monitoring
Mutual Support
Communication
100

Reduces Clinical Errors. Improves Patient Outcomes. Improves Patient Satisfaction. Increases Staff Satisfaction. Reduces Malpractice Claims.

What is effective teamwork?

100
Ability to coordinate the activities of team members by ensuring team actions are understood, changes of information are shared, and that team members have the necessary resources.
What is Leadership?
100
The process of actively scanning and assessing situational elements to gain information, understanding, or maintain awareness to support functioning of the team.
What is Situation Monitoring?
100
Ability to anticipate and support other team members' needs through accurate knowledge about their responsibilities and workload.
What is Mutual Support?
100

Process by which information is clearly and accurately exchanged among team members.

What is effective Communication?

200
A key concept of team structure is partnering with _________. This individual or group should be embraced and valued as contributing partners. Evidence shows that giving this person or group a greater role can improve outcomes.
What is the patient or patient and family?
200
Method of redistriubuting tasks or patient assignments. Considerations for this process are: priorities, work requirements, availability of resources, skill, scope of practice, clear communication, and feedback.
What is delegation?
200
Monitoring the actions of other team members. Provides a safety net within the team. Ensures mistakes are caught quickly and easily. "Having each other's back"
What is Cross-Monitoring?
200
Timely. Respectful. Specific. Directed towards improvement. Considerate.
What is Feedback?
200

A technique for communicating critical information that requires immediate attention and action.

What is SBAR?

300
Have clear roles and responsibilities. Have a clear, valued and shared vision. Optimize resources. Have strong team leadership. Develop a strong sense of collective trust, team identity, and confidence. Create mechanisms to cooperate, coordinate, and generate ongoing collaboration.
What are High-Performing Teams?
300
Who is here today? Roles and responsibilities are understood? What are today's goals? What is the plan?
What is a Brief?
300
Situation Monitoring + Situation Awareness =
What is a Shared Mental Model?
300
It is expected this will be actively sought, offered and accepted. This protects team members from work overload situations.
What is Task Assistance?
300
Doctor: "Give 3 mg of Morphine IV now" Nurse: "3 mg of Morphine now?" Doctor: "That's correct"
What is Check Back?
400

Better able to predict the needs of other team members. Provide quality information and feedback. Engage in higher level decision-making. Manage conflict skillfully. Reduce stress on the team as a whole through better performance.

What are effective teams/team members?

400
An ad-hoc meeting to touch base and regain situational awareness. The team should discuss critical issues and emerging events while assigning resources. This is the perfect time for team members to express concerns.
What is a Huddle?
400

A tool for monitoring situations in the delivery of healthcare. A pneumonic that can help you monitor the situation and overall environment.

What is the STEP process?

400
Assertively voicing your concern at least two times to ensure it has been heard. If the outcome is still not acceptable you should take a stronger course of action by utilizing your supervisor or the chain of command.
What is the Two-Challenge Rule?
400
Informs all team members simultaneously during emergent situations. Helps team members anticipate next steps. Important to direct responsibility to a specific individual responsible for carrying out the task.
What is Call-Out?
500
A time-limited team formed for emergent or specific events and composed of members from various teams or department. (Example: Rapid Response Team, Code Team, Disaster Response Team)
What is a Contingency Team?
500
A brief, informal exchange of information and feedback. Occures after an event or shift. The goal is process improvement.
What is a Debrief?
500

Flu. Dehydrated. Divorce. No sleep. No lunch.

What is the I'M SAFE Checklist?

500
When these signal words are used all team members are expected to "STOP THE LINE" until the safety concern can be resolved.
What is CUS? I am Concerned! I am UNCOMFORTABLE! This is a SAFETY ISSUE!
500

These words come together to form the pneumonic SBAR.

What is Situation, Background, Assessment, and Recommendation?

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